Adobe Acrobat Reader DC version 2015 Does Not Export PDF

[0268972462]

Adobe Acrobat Reader DC version 2015 which I bought in order to be able to merge Word and pdf files as well as to convert pdf files to Word files has been working fine until today when I wanted to convert a pdf file into a Word one. Instead of seeing the usual screen, which is shown on the tutorial site, I am seeing a differently formatted window. This won't be a problem if when I click the button Export to Word, I am asked to 1. Sign in with my Adobe ID (in a floating window which appears automatically) and to purchase a subscription (from this website: Pricing | Adobe Export PDF & Adobe Acrobat Pro DC.

Please let me know how to fix this. 

[Barb Binder]

Adobe Reader DC is free, and meant for viewing but not editing or enhancing PDFs, beyond filling out forms and/or adding markup. Adobe Reader DC does not, by itself, allow you to convert a PDF to Word.

Here is a tutorial for Reader to Word conversion, but it requires a subscription to either the Adobe PDF Pack or Adobe Export PDF online service:

https://acrobatusers.com/tutorials/how-to-convert-pdf-files-to-word-or-excel-using-adobe-reader

You can also use Adobe Acrobat DC to convert a PDF to Word, but Acrobat requires a purchase:

Convert PDF to word doc, PDF to Word converter | Adobe Acrobat DC

when I click the button Export to Word, I am asked to 1. Sign in with my Adobe ID (in a floating window which appears automatically) and to purchase a subscription (from this website: Pricing | Adobe Export PDF & Adobe Acrobat Pro DC.

That would explain why you are being asked to purchase a subscription for one or the other.

Pricing | Adobe Export PDF & Adobe Acrobat Pro DC

[0268972462]

I find all Adobe names utterly confusing.   I have paid for a version that allows me to use the tools, and I know for sure that I am not using the cloud version (I spent about a day sorting this out on the phone with Adobe customer service).  Until today, I have been able to convert pdfs to Word documents AND to merge documents until today.  I am not sure what changed on my computer that all of a sudden I am asked for a subscription and the usual setup disappeared.  I am so lost now what to do next!

[0268972462]

I just checked---I did purchase Adobe Acrobat Pro DC Student and Teacher edition on Nov 1, 2015.  When I do a search on my computer for this program, it does not come up. How is it possible that it disappeared since yesterday!?! Do I need to download it again?

[0268972462]

I am totally going nuts with this software. I logged into my Adobe account to download the software (Adobe Acrobat  Pro DC Student and Teacher Edition) again. It did not install it because it says "Adobe Acrobat DC Found a higher vision Adobe Acrobat DC in the installation location. Installation will terminate." Now what? Should I change the location? And if so, how?

[Barb Binder]

I totally agree the names are confusing. The great news is that you already own Acrobat DC—now you just need to get it working. Are you on Windows? What happens when you try to start Acrobat via the Windows start menu?

[0268972462]

I am on a mac OS X 10.11.6.

I get this message: "Adobe Acrobat DC in the installation location. Installation will terminate." When I click OK, I get another message to contact someone from Adobe.

Interesting that the message is not Adobe Acrobat PRO DC.

I tried installing it again since I wrote here to change the location, but while I can see where I may be able to change the location, it is not letting me do it.

[Test Screen Name]

There's a real possibility that you still have Acrobat on your computer. These problems are pointing to it. Did you look in the APPLICATIONS folder? Look closely. I suspect that you (or someone) accidentally installed Acrobat Reader AS WELL AS Acrobat Pro, and it's just running Reader when you double click on a PDF. What do you see in APPLICATIONS?

[0268972462]

In my applications folder,  I see two Adobe-named apps: 1. Adobe Acrobat 2015 and 2. Adobe Acrobat Reader DC.  Which one of these is Adobe Acrobat Pro DC? 

***

I just doble-clicked on the app (which turns out to be a folder) Adobe Acrobat 2015. In this folder I saw three files: Acrobat Distiller, Acrobat Uninstaller, and Adobe Acrobat.  I clicked on Adobe Acrobat, and it asked me if I wanted to make it the default application. Since I saw "Acrobat Pro" (yet another name!) on the window that opened, I clicked yes. I am hoping that this is the ONE!

I experimented converting one pdf file to Word, and it worked just fine. So the issue is solved. It is very frustrating that even within the same app, the names are not consistent. The app is not Adobe Acrobat PRO DC but Acrobat Pro. These could be totally different apps.

On another issue: Also it is very possible that I have Acrobat Read and Adobe Pro installed in different places on my computer. I checked my Time Machine for something different this morning, and I saw Adobe Acrobat 2015 installed in two different locations. Any recommendations? 

[Test Screen Name]

Adobe mess with the names of their apps often enough to keep us all on our toes. On the Mac there are only two choices: Reader (free), and Acrobat Pro (paid for). The general rule is this: if it says Acrobat but not Reader, you pay for it. If it says Reader, it's free. DC, by the way, is not part of the product name. Bizarrely, it's a version number - they went 8,9,X,XI,DC.

So this makes sense. You had Acrobat and installed Reader. You now have two apps that can open PDFs and it's unpredictable which one will run. An automatic update could switch.

You say you have Acrobat 2015 in two locations. What are the two locations, exactly, and what is in each location? You can expect to find a FOLDER by that name in several places (like Application Support), but that's just part of the product, following Apple's recommendations.

[Barb Binder]

OK, I'm on a Mac (plus I run Windows using VMWare Fusion) and a software trainer, so have more versions of Acrobat installed than normal person.

To get to Adobe Acrobat Professional DC via the Applications folder, I need to open the Adobe Acrobat DC folder, and then double click Adobe Acrobat.app.

If that works for you, you will want to save it in your dock. Right click the Acrobat icon in your dock, and choose Options > Keep in Dock.

[VDonovan]

OK, I have paid for Adobe Export PDF.  I have used the export facility before..  I have updated my version of Acrobat Read DC.

The box for "Export PDF" shows up on the right hand side, but when I click on it all that happens is that the arrow next to it goes from pointing downward to pointing upwards - it give me no options to actually do anything.  I'm using Windows 7 on a PC.

What can I do?

[Poorvi Singhal]

Hi,

We are very sorry for the inconvenience caused to you.

Please update your application from Help>Check for Updates and let us the version from Help>About Acrobat Reader DC

Also after quitting the app kindly check if there are any RdrCEF.exe processes left in the Task Manager.

Regards,

Poorvi

[VDonovan]

It say no updates available - "Installed: Adobe Acrobat Reader DC (17.009.20044)

There are no RdrCEF processes still running now I have come out.

Thanks