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Adobe Acrobat Reader opens print dialog when PDFS are opened

New Here ,
Mar 09, 2023 Mar 09, 2023

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When opening some PDF files stored on Onedrive, Adobe Reader (latest version) switches to the Print dialog. The PDF is not opened. If I print and save a new PDF at that point, the new PDF opens. How can this be fixed? 

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View PDF , Windows

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi @Jan28787298lb6s,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

I suggest resetting the preferences of the application. You might want to try the steps mentioned here: Resetting Acrobat Preference settings to default.

 

Please let us know if this does not work, and we will investigate further.

 

Hope this helps.

 

-Souvik.

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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This is usually caused by a script embedded in the file. If you only have Reader there's not much you can about it, since you can't edit the file and remove this code. What you can do is disable JavaScript altogether before opening these files, and then the Print dialog won't show (but other features might not work correctly, either).

To do so go to Edit - Preferences - JavaScript and tick off the box next to "Enable Acrobat JavaScript".

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