Adobe Acrobat Reader send as email

[peterf21138704]

When I send an email, my signature is deleted, a sample text is inserted and the format of the email is changed to text only.
Is there any way to customize this?

[AnandSri]

Hello Peter!

I hope you are doing well. 

This issue typically occurs when Adobe Acrobat Reader uses MAPI (Messaging Application Programming Interface) to interact with your email client (like Outlook). In many cases, Acrobat Reader sends emails as plain text, which can override your default email signature and formatting.

Set Outlook as Default Email Client, Make sure your system and Acrobat Reader both recognize Outlook as your default mail client:

• In Windows Settings, go to:

  • Settings > Apps > Default Apps

  • Set Outlook as the default for Email and .eml files

• In Acrobat Reader, go to:

  • Menu > Preferences > Email Accounts

  • Ensure your preferred email account is listed and selected as default.

Disable Plain Text Emails from Acrobat, Acrobat sometimes defaults to plain text, stripping your signature. While there is no built-in setting in Acrobat Reader to force HTML formatting, here's a workaround:

• Instead of using File > Send File > Attach to Email, use:

  • File > Save As to save the PDF first

  • Then, manually attach it to your email client (Outlook or Gmail). This preserves your signature and HTML format.

• If your email signature is being removed, ensure it is correctly set up in your email client. You can customize your signature in Outlook by going to File > Options > Mail > Signatures.

You can also refer to the following articles and try the suggestions: https://adobe.ly/4lr43n7

https://adobe.ly/4lr43DD

I hope this helps.

Thanks,

Anand Sri.

[peterf21138704]

Hello Anand

I have applied your recommended settings, unfortunately without success.
The problem is that the employee has to go through this process 50 times a day.
1. a pdf is generated from an application which is opened directly in Adobe Acrobat Reader.
2. the employee sends the document if it is okay via the mail button at the top right, which is of course easier for him than saving it, opening a new mail and then dragging in the pdf. (I think the button to send it directly by mail should make it easier and not harder to send things by mail)
3. the employee writes a small text and would now send the mail

Hope this is somewhat understandable and you can understand our Problem.
The workaround with save and drag the pdf in Outlook for sure works but this is not what we want ideally Users can send this like before via Adobe Email Option.
Is this possible ?
Greetings

[AnandSri]

Hello Peter!

Thank you for providing additional context regarding your workflow. I understand that your team relies heavily on the "Send as Email" feature in Adobe Acrobat Reader, and the recent changes have disrupted your established process. If you switch back to the old classic UI, you will find the Send email button in the top right corner. See the screenshot. Let us know if this works for you. Navigate to Menu > Disable New Acrobat > Restart and check.

Regards,

Anand Sri.

[peterf21138704]

Hello Anand
The old view is back now but problem is still the same.
Is it possible it has something to do with Adobe Acrobat Reader in combination with Windows 11.
The problem occurs on a few test users that already have Win11.
Thanks for your help.
Greetings

[AnandSri]

Hello Peter!

It appears that this issue is unusual since it occurs on both the new and old user interfaces. Could you please provide a screen recording that demonstrates the problem, along with the complete workflow? Additionally, please include the current version of your operating system, the version of the Office Suite and Outlook you are using, the version of Acrobat Reader, and the logs from the affected machine for further investigation. As the current available workflow is as designed. 

Thanks,

Anand Sri.

[peterf21138704]

Hello Anand

Sorry for the late answer see attached video for the workflow.
We have Windows 11 Enterprise Version:24H2 Build:26100.3476
Office and Outlook version we have C2R Version:2402 Build:17328.20648 (semi-annual enterprise channel)
Adobe Reader version we have 2025.001.20432 64 Bit

Which logfiles do you exactly want Application, System or Security ?

Greetings 

[AnandSri]

Hello Peter!

Thank you for sharing the additional details. 

Please download the log collector tool, run it, reproduce the issue or workflow, save the generated logs, and share them by attaching them here. If it generates a log ID, please share the log ID with us.

~Anand Sri.

[peterf21138704]

Hello Anand 
Done from my side the files are not existent anymore but i have a id: f6b84582-c5c1-4dfe-af20-cf2bfdd79d7e
If you need more or other settings feel free to reply
Greetings Simon

[AnandSri]

Thank you, Peter, for sharing the log ID. We will investigate this and share an update soon.

Regards,

Anand Sri.

[peterf21138704]

Hello Anand
What does it look like? Do we already have results?
Greetings

[AnandSri]

Hello Peter!

The team is still working on finding the solution to the identified root cause. I will share an update soon.

Thanks for your time and cooperation.

Regards,

Anand Sri.

[peterf21138704]

Hello Anand

Glad to hear as i understand you can see the problem we have this is not intended right ?

Greetings 

[AnandSri]

Hi Peter!

The Engineering team is working on a fix, which will be available in future updates/releases. I will try to get a workaround on this, and will share it with you.

Thanks

Anand Sri.

[AnandSri]

Hello Peter!

I hope you are doing well, and sorry for the delayed response. 

I have shared some information via direct message. Please check and apply the settings, and let us know if that works for you.

Thanks,

Anand Sri.

[peterf21138704]

Hello Anand
I am doing fine hope you too and no problem.
I changed the setting as requested but no improvement.
II hope the setting is set correct if not please let me know.

Greetings 

[peterf21138704]

I also restarted the device and changed from new to old view and back always the same outcome.

[peterf21138704]

Hello Anand
Do you know when we can expect the fix being released ? 
Greetings

[AnandSri]

Hello Peter!

Thank you for trying the settings. I will follow up via email with additional information and updates soon.

Regards,

Anand Sri.

[intuitive_Elixir6772]

Could you please share the settings you changed to rectify the issue?

[S. S]

Hello,

The registry settings shared above are:

Dword: bDisableSendMailMerchandizeReaderExp

Value: 1

The path for the registry value is: Computer\HKEY_Local_Machine\Software\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Regards,
Souvik.

[AnandSri]

Hello Peter!

Thank you for attending today's session and confirming that the issue was resolved. Please feel free to contact us if you need any assistance.

Regards,

Anand Sri.

[Walter_505]

Hello Anand,

I am having the same problem.

Could you please share the settings you changed to rectify the issue?