Adobe Acrobat Reader Spinning wheel crashes since upgraded to mac OS Monterey

[Irene23626579h6mf]

Since upgrading to macOS Monterey 2 months ago, now running Ver 12.2.1, have been having problems with Acrobat Reader. Works fine for a few days, then get spinning color wheel when opening a PDF. Gets frozen on front page of PDF and can only get out by force quit. I have upgraded the OS, upgraded to the latest version of Reader, been on this site and tried to cleanse my hard drive of old adobe versions and extensions in my utilities, but have not resolved the issue. Have deleted and reinstalled Reader 5 to 6 times. Everything is fine for a few days and starts up again. Please help me!

[Amal.]

Hi Irene

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Irene23626579h6mf]

Hello Amal, 

Thank you for emailing me back. You do realize that the spinning wheel appears as soon as I open the application therefore I cannot check what version it is, however because I just downloaded it again yesterday March 16 I am sure it is the latest version 2022.1.20085.

I did reset the Adobe preferences as mentioned in the link and that did not resolve the issue. I had done that previously one of the other times it crashed.

I do not understand what you mean by this:

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

I have never had any issues with Adobe Acrobat reader in 20+ years. I do not understand what is happening except that it started when I upgraded to Monterey so there must be a conflict between Monterey and Adobe acrobat reader. Please help me! Thank you.

Irene

[Amal.]

Hi there,

Please try to enable the root account in MAC as described here https://support.apple.com/en-in/HT204012 and try using the application there to check if its an issue with the user profile or not.

Regards

Amal

[Irene23626579h6mf]

Amal,

Thank you for the suggestion. The instructions on the Apple website to enable the root account and check my user profile were too confusing for me to understand, so I will have to call and have an Apple technician walk me through this. In the meantime I have deleted Adobe acrobat reader from my computer and I am using Apple's Preview application to open PDFs until a future update, either in macOS or Adobe acrobat, resolves the software conflict I am experiencing.

Irene

[Amal.]

Hi Irene

Hope you are doing well and sorry to hear that.

Would you mind installing the Acrobat Reader DC using the link https://get.adobe.com/reader/enterprise/ and check?

If the issue still exists, please collect the Adobe Crash logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  so that we can isolate the issue for the fix.

Regards

Amal

[Dina23867013b6hv]

I am having the same issue.  I've deleted Adobe Reader multiple times.  I also upgraded my Mac OS to Monterrey 12.3.1 this morning.  The links you provide above indicate the downloads are for PCs or older Mac OSs.

[Kevin23876743adlh]

Hello,

Just started having this same issue after upgrading to 12.3.1 on an M1 Mac.

Deleted Acrobat Reader DC and Reinstalled latest from website 22.001.20085

Issue persists - spinning wheel just after the 'recently opened file' list appears on open.

Attaching the associated 'Problem Report' for Acrobat Reader.

[Kevin23876743adlh]

Update:  Uploaded to Adobe Log Collector Portal

AdobeLogs_20220403_162705_473-mac-GS.zxp

[Kevin23876743adlh]

I think I'm doing this right to get you the info you need to assist us...

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:29d3c6b0-0fea-4052-a01e-56da66eb189f

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:eedc5c37-e915-4fea-9de0-c37640c6e47c

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:cb10921d-1a43-4f8d-b824-eca0791c3d48

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:e7084966-a7c6-4e9a-a826-537cd2c354e1

Thanks,

Kevin

[Amal.]

Hi Kevin

Thanks for sharing the log files, please give us some time to get it reviewed by the engineering team.

We will share the update as soon as we get any news from them.

Regards

Amal

[Dina23867013b6hv]

Any progress?  I have also reported the problem go Apple and it has been elevated to their engineering team.

[Kevin23876743adlh]

Strange update.  I opened a PDF that was attached to an Outlook message and it opened up just fine.

I was able to view the "Home" tab in Acrobat Reader.

I closed Acrobat Reader and reopened it as usual - it's not givng me the spinner any longer.

I didn't do anything...

Kevin

[Dina23867013b6hv]

Date/Time: 2022-04-02 09:36:44.680 -0500
End time: 2022-04-02 09:39:20.555 -0500
OS Version: macOS 12.3.1 (Build 21E258)
Architecture: x86_64h
Report Version: 35
Incident Identifier: 84A32A0D-1C4E-483E-913F-96E9FC8F11F3

Data Source: Microstackshots
Shared Cache: 6CC5ECDC-5119-37F0-9A85-4F48A50F5F78 slid base address 0x7ff80d8c2000, slide 0xd8c2000

Command: AdobeReader
Path: /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 22.001.20085 (22.001.20085)
Team ID: JQ525L2MZD
Architecture: x86_64
Parent: UNKNOWN [1]
PID: 7218

Event: cpu usage
Action taken: none
CPU: 90 seconds cpu time over 156 seconds (58% cpu average), exceeding limit of 50% cpu over 180 seconds
CPU limit: 90s
Limit duration: 180s
CPU used: 90s
CPU duration: 156s
Duration: 155.88s
Duration Sampled: 141.71s (process was unresponsive for 3 seconds before sampling)
Steps: 55

Hardware model: MacBookPro14,2
Active cpus: 4
HW page size: 4096
VM page size: 4096

Fan speed: 2912 rpm
Advisory levels: Battery -> 1, User -> 2, ThermalPressure -> 1, Combined -> 1
Free disk space: 118.63 GB/233.47 GB, low space threshold 3072 MB

Heaviest stack for the target process:
53 start + 462 (dyld + 21790) [0x10683051e]
53 main + 196 (AdobeReader + 15836) [0x103e4bddc]
53 RunAcrobat + 648 (Acrobat + 47472) [0x103f7d970]
53 ??? (Acrobat + 52883) [0x103f7ee93]
53 -[NSApplication run] + 586 (AppKit + 193193) [0x7ff8106c32a9]
53 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394 (AppKit + 248826) [0x7ff8106d0bfa]
53 _DPSNextEvent + 927 (AppKit + 255293) [0x7ff8106d253d]
53 _BlockUntilNextEventMatchingListInModeWithFilter + 70 (HIToolbox + 194533) [0x7ff8169327e5]
53 ReceiveNextEventCommon + 594 (HIToolbox + 195146) [0x7ff816932a4a]
53 RunCurrentEventLoopInMode + 292 (HIToolbox + 195814) [0x7ff816932ce6]
53 CFRunLoopRunSpecific + 562 (CoreFoundation + 513964) [0x7ff80dcab7ac]
53 __CFRunLoopRun + 2010 (CoreFoundation + 517702) [0x7ff80dcac646]
53 __CFRunLoopDoTimers + 307 (CoreFoundation + 622328) [0x7ff80dcc5ef8]
53 __CFRunLoopDoTimer + 923 (CoreFoundation + 623496) [0x7ff80dcc6388]
53 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 624793) [0x7ff80dcc6899]
53 __NSFireDelayedPerform + 440 (Foundation + 532034) [0x7ff80eb21e42]
53 ??? (Acrobat + 1257857) [0x1040a5181]
53 ??? (Acrobat + 20085972) [0x105299cd4]
53 ??? (Acrobat + 20092096) [0x10529b4c0]
53 ??? (Acrobat + 20090785) [0x10529afa1]
53 ??? (Acrobat + 16228067) [0x104eebee3]
38 ??? (Acrobat + 16229753) [0x104eec579]
37 ??? (Acrobat + 16224625) [0x104eeb171]
37 ??? (Comments + 4213730) [0x114b8ebe2]
34 ??? (Comments + 4206338) [0x114b8cf02]
28 ??? (Comments + 5862247) [0x114d21367]
24 SecKeychainFindInternetPassword + 649 (Security + 2433314) [0x7ff80fe75122]
24 Security::KeychainCore::ItemImpl::getData(Security::CssmDataContainer&) + 74 (Security + 2189300) [0x7ff80fe397f4]
17 Security::KeychainCore::ItemImpl::getContent(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*) + 295 (Security + 2170255) [0x7ff80fe34d8f]
13 Security::KeychainCore::ItemImpl::checkIntegrity() + 180 (Security + 2157078) [0x7ff80fe31a16]
13 Security::KeychainCore::ItemImpl::checkIntegrity(Security::CssmClient::AclBearer&) + 59 (Security + 2183301) [0x7ff80fe38085]
13 Security::KeychainCore::ItemImpl::checkIntegrityFromDictionary(Security::CssmClient::AclBearer&, Security::CssmClient::DbAttributes*) + 77 (Security + 2179627) [0x7ff80fe3722b]
13 Security::CssmClient::KeyImpl::getAcl(Security::AutoAclEntryInfoList&, char const*) const + 137 (Security + 1514545) [0x7ff80fd94c31]
13 CSSM_GetKeyAcl + 176 (Security + 2048438) [0x7ff80fe171b6]
13 cssm_GetKeyAcl(long, cssm_key const*, char const (*) [68], unsigned int*, cssm_acl_entry_info**) + 136 (Security + 1528627) [0x7ff80fd98333]
10 SSKey::getAcl(char const*, unsigned int&, Security::AclEntryInfo*&, Security::Allocator&) + 115 (Security + 1393429) [0x7ff80fd77315]
10 SSKey::keyHandle() + 429 (Security + 1392195) [0x7ff80fd76e43]
7 Security::SecurityServer::ClientSession::decodeKey(unsigned int, Security::CssmData const&, Security::CssmKey::Header&) + 249 (Security + 2837121) [0x7ff80fed7a81]
7 voucher_mach_msg_set + 36 (libdispatch.dylib + 152111) [0x7ff80da4e22f]
7 _voucher_get_mach_voucher + 233 (libdispatch.dylib + 148251) [0x7ff80da4d31b]
7 host_create_mach_voucher_trap + 10 (libsystem_kernel.dylib + 6834) [0x7ff80dbaaab2]

Powerstats for: AdobeReader (Acrobat Reader) [7218]
UUID: EC4CD3AF-461D-3348-B274-5703ECDF0B47
Path: /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 22.001.20085 (22.001.20085)
Team ID: JQ525L2MZD
Architecture: x86_64
Parent: UNKNOWN [1]
UID: 501
Footprint: 193.80 MB -> 838.37 MB (+644.57 MB)
Start time: 2022-04-02 09:36:57.452 -0500
End time: 2022-04-02 09:39:19.160 -0500
Num samples: 55 (100%)
Note: Unresponsive for 3 seconds before sampling
Primary state: 33 samples Non-Frontmost App, Non-Suppressed, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive, Override Thread QoS Unspecified
User Activity: 0 samples Idle, 55 samples Active
Power Source: 55 samples on Battery, 0 samples on AC
53 start + 462 (dyld + 21790) [0x10683051e]
53 main + 196 (AdobeReader + 15836) [0x103e4bddc]
53 RunAcrobat + 648 (Acrobat + 47472) [0x103f7d970]
53 ??? (Acrobat + 52883) [0x103f7ee93]
53 -[NSApplication run] + 586 (AppKit + 193193) [0x7ff8106c32a9]
53 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394 (AppKit + 248826) [0x7ff8106d0bfa]
53 _DPSNextEvent + 927 (AppKit + 255293) [0x7ff8106d253d]
53 _BlockUntilNextEventMatchingListInModeWithFilter + 70 (HIToolbox + 194533) [0x7ff8169327e5]
53 ReceiveNextEventCommon + 594 (HIToolbox + 195146) [0x7ff816932a4a]
53 RunCurrentEventLoopInMode + 292 (HIToolbox + 195814) [0x7ff816932ce6]
53 CFRunLoopRunSpecific + 562 (CoreFoundation + 513964) [0x7ff80dcab7ac]
53 __CFRunLoopRun + 2010 (CoreFoundation + 517702) [0x7ff80dcac646]
53 __CFRunLoopDoTimers + 307 (CoreFoundation + 622328) [0x7ff80dcc5ef8]
53 __CFRunLoopDoTimer + 923 (CoreFoundation + 623496) [0x7ff80dcc6388]
53 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 624793) [0x7ff80dcc6899]
53 __NSFireDelayedPerform + 440 (Foundation + 532034) [0x7ff80eb21e42]
53 ??? (Acrobat + 1257857) [0x1040a5181]
53 ??? (Acrobat + 20085972) [0x105299cd4]
53 ??? (Acrobat + 20092096) [0x10529b4c0]
53 ??? (Acrobat + 20090785) [0x10529afa1]
53 ??? (Acrobat + 16228067) [0x104eebee3]
38 ??? (Acrobat + 16229753) [0x104eec579]
37 ??? (Acrobat + 16224625) [0x104eeb171]
37 ??? (Comments + 4213730) [0x114b8ebe2]
34 ??? (Comments + 4206338) [0x114b8cf02]
28 ??? (Comments + 5862247) [0x114d21367]
24 SecKeychainFindInternetPassword + 649 (Security + 2433314) [0x7ff80fe75122]
24 Security::KeychainCore::ItemImpl::getData(Security::CssmDataContainer&) + 74 (Security + 2189300) [0x7ff80fe397f4]
17 Security::KeychainCore::ItemImpl::getContent(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*) + 295 (Security + 2170255) [0x7ff80fe34d8f]
13 Security::KeychainCore::ItemImpl::checkIntegrity() + 180 (Security + 2157078) [0x7ff80fe31a16]
13 Security::KeychainCore::ItemImpl::checkIntegrity(Security::CssmClient::AclBearer&) + 59 (Security + 2183301) [0x7ff80fe38085]
13 Security::KeychainCore::ItemImpl::checkIntegrityFromDictionary(Security::CssmClient::AclBearer&, Security::CssmClient::DbAttributes*) + 77 (Security + 2179627) [0x7ff80fe3722b]
13 Security::CssmClient::KeyImpl::getAcl(Security::AutoAclEntryInfoList&, char const*) const + 137 (Security + 1514545) [0x7ff80fd94c31]
13 CSSM_GetKeyAcl + 176 (Security + 2048438) [0x7ff80fe171b6]
13 cssm_GetKeyAcl(long, cssm_key const*, char const (*) [68], unsigned int*, cssm_acl_entry_info**) + 136 (Security + 1528627) [0x7ff80fd98333]
10 SSKey::getAcl(char const*, unsigned int&, Security::AclEntryInfo*&, Security::Allocator&) + 115 (Security + 1393429) [0x7ff80fd77315]
10 SSKey::keyHandle() + 429 (Security + 1392195) [0x7ff80fd76e43]
7 Security::SecurityServer::ClientSession::decodeKey(unsigned int, Security::CssmData const&, Security::CssmKey::Header&) + 249 (Security + 2837121) [0x7ff80fed7a81]
7 voucher_mach_msg_set + 36 (libdispatch.dylib + 152111) [0x7ff80da4e22f]
7 _voucher_get_mach_voucher + 233 (libdispatch.dylib + 148251) [0x7ff80da4d31b]
7 host_create_mach_voucher_trap + 10 (libsystem_kernel.dylib + 6834) [0x7ff80dbaaab2]
7 <Kernel mode>
3 Security::SecurityServer::ClientSession::decodeKey(unsigned int, Security::CssmData const&, Security::CssmKey::Header&) + 290 (Security + 2837162) [0x7ff80fed7aaa]
3 mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80dbaa97a]
3 <Kernel mode>
3 SSKey::getAcl(char const*, unsigned int&, Security::AclEntryInfo*&, Security::Allocator&) + 137 (Security + 1393451) [0x7ff80fd7732b]
2 Security::SecurityServer::ClientSession::getAcl(Security::SecurityServer::AclKind, unsigned int, char const*, unsigned int&, Security::AclEntryInfo*&, Security::Allocator&) + 563 (Security + 2850663) [0x7ff80fedaf67]
1 copyout_chunked + 107 (Security + 2819065) [0x7ff80fed33f9]
1 sec_xdr_reference + 151 (Security + 123796) [0x7ff80fc41394]
1 sec_xdr_array + 412 (Security + 155028) [0x7ff80fc48d94]
1 sec_mem_alloc + 113 (Security + 2818923) [0x7ff80fed336b]
1 _malloc_zone_calloc + 60 (libsystem_malloc.dylib + 121717) [0x7ff80da1ab75]
1 nanov2_calloc + 126 (libsystem_malloc.dylib + 13871) [0x7ff80da0062f]
1 nanov2_allocate + 130 (libsystem_malloc.dylib + 5751) [0x7ff80d9fe677]
1 nanov2_allocate_from_block + 257 (libsystem_malloc.dylib + 8099) [0x7ff80d9fefa3]
1 copyout_chunked + 22 (Security + 2818980) [0x7ff80fed33a4]
1 Security::SecurityServer::ClientSession::getAcl(Security::SecurityServer::AclKind, unsigned int, char const*, unsigned int&, Security::AclEntryInfo*&, Security::Allocator&) + 355 (Security + 2850455) [0x7ff80fedae97]
1 mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80dbaa97a]
1 <Kernel mode>
3 Security::KeychainCore::ItemImpl::checkIntegrity() + 52 (Security + 2156950) [0x7ff80fe31996]
3 Security::KeychainCore::KeychainImpl::hasIntegrityProtection() + 310 (Security + 2231414) [0x7ff80fe43c76]
3 Security::CssmClient::DbImpl::dbBlobVersion() + 267 (Security + 1488301) [0x7ff80fd8e5ad]
3 CSSM_DL_PassThrough + 170 (Security + 117718) [0x7ff80fc3fbd6]
3 cssm_PassThrough(cssm_dl_db_handle, unsigned int, void const*, void**) + 121 (Security + 118003) [0x7ff80fc3fcf3]
3 SSDLSession::PassThrough(long, unsigned int, void const*, void**) + 4646 (Security + 142256) [0x7ff80fc45bb0]
2 SSDatabaseImpl::dbBlobVersion() + 78 (Security + 1407204) [0x7ff80fd7a8e4]
2 SSDatabaseImpl::getDbBlobId(Security::CssmDataContainer*) + 312 (Security + 115478) [0x7ff80fc3f316]
2 Security::RefPointer<Security::CssmClient::ObjectImpl>::~RefPointer() + 15 (Security + 1378757) [0x7ff80fd739c5]
2 Security::RefPointer<Security::CssmClient::ObjectImpl>::release() + 78 (Security + 15498) [0x7ff80fc26c8a]
2 Security::CssmClient::DbDbCursorImpl::~DbDbCursorImpl() + 21 (Security + 119013) [0x7ff80fc400e5]
1 Security::CssmClient::DbDbCursorImpl::~DbDbCursorImpl() + 49 (Security + 148431) [0x7ff80fc473cf]
1 Security::CssmAutoQuery::~CssmAutoQuery() + 106 (Security + 119980) [0x7ff80fc404ac]
1 Security::CssmClient::DbDbCursorImpl::~DbDbCursorImpl() + 25 (Security + 148407) [0x7ff80fc473b7]
1 Security::CssmClient::DbDbCursorImpl::deactivate() + 160 (Security + 119198) [0x7ff80fc4019e]
1 CSSM_DL_DataAbortQuery + 138 (Security + 119438) [0x7ff80fc4028e]
1 cssm_DataAbortQuery(cssm_dl_db_handle, long) + 104 (Security + 119698) [0x7ff80fc40392]
1 Security::DatabaseSession::DataAbortQuery(long, long) + 100 (Security + 63832) [0x7ff80fc32958]
1 nanov2_free_to_block + 226 (libsystem_malloc.dylib + 9773) [0x7ff80d9ff62d]
1 <Kernel mode>
1 SSDatabaseImpl::dbBlobVersion() + 87 (Security + 1407213) [0x7ff80fd7a8ed]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::~RefPointer() + 15 (Security + 1378757) [0x7ff80fd739c5]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::release() + 78 (Security + 15498) [0x7ff80fc26c8a]
1 SSUniqueRecordImpl::~SSUniqueRecordImpl() + 21 (Security + 120383) [0x7ff80fc4063f]
1 Security::CssmClient::DbUniqueRecordImpl::~DbUniqueRecordImpl() + 62 (Security + 120468) [0x7ff80fc40694]
1 Security::CssmClient::DbUniqueRecordImpl::deactivate() + 160 (Security + 120732) [0x7ff80fc4079c]
1 CSSM_DL_FreeUniqueRecord + 138 (Security + 120982) [0x7ff80fc40896]
1 cssm_FreeUniqueRecord(cssm_dl_db_handle, cssm_db_unique_record*) + 76 (Security + 121212) [0x7ff80fc4097c]
1 __dynamic_cast + 440 (libc++abi.dylib + 69263) [0x7ff80dba3e8f]
1 __cxxabiv1::__vmi_class_type_info::search_above_dst(__cxxabiv1::__dynamic_cast_info*, void const*, void const*, int, bool) const + 118 (libc++abi.dylib + 71406) [0x7ff80dba46ee]
1 Security::KeychainCore::ItemImpl::checkIntegrity() + 363 (Security + 2157261) [0x7ff80fe31acd]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::~RefPointer() + 15 (Security + 1378757) [0x7ff80fd739c5]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::release() + 78 (Security + 15498) [0x7ff80fc26c8a]
1 Security::CssmClient::SSGroupImpl::~SSGroupImpl() + 66 (Security + 1509878) [0x7ff80fd939f6]
1 Security::CssmClient::KeyImpl::~KeyImpl() + 39 (Security + 1515461) [0x7ff80fd94fc5]
1 Security::CssmClient::KeyImpl::deactivate() + 156 (Security + 208770) [0x7ff80fc55f82]
1 CSSM_FreeKey + 156 (Security + 209036) [0x7ff80fc5608c]
1 cssm_FreeKey(long, cssm_access_credentials const*, cssm_key*, int) + 120 (Security + 209316) [0x7ff80fc561a4]
1 SSCSPSession::FreeKey(Security::AccessCredentials const*, Security::CssmKey&, int) + 445 (Security + 1376597) [0x7ff80fd73155]
1 SSKey::~SSKey() + 0 (Security + 1388606) [0x7ff80fd7603e]
6 Security::KeychainCore::ItemImpl::getContent(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*) + 584 (Security + 2170544) [0x7ff80fe34eb0]
4 Security::CssmClient::SSDbUniqueRecordImpl::get(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, cssm_access_credentials const*) + 321 (Security + 163541) [0x7ff80fc4aed5]
3 Security::CssmClient::SSGroupImpl::decodeDataBlob(cssm_data const&, cssm_access_credentials const*, Security::Allocator&, cssm_data&) + 601 (Security + 1509209) [0x7ff80fd93759]
3 CSSM_DecryptDataFinal + 132 (Security + 2041838) [0x7ff80fe157ee]
3 cssm_DecryptDataFinal(long, unsigned long long, cssm_data*) + 111 (Security + 1523366) [0x7ff80fd96ea6]
3 Security::CSPFullPluginSession::CSPContext::final(Security::CssmData&, Security::Allocator&) + 33 (Security + 178109) [0x7ff80fc4e7bd]
3 SSCryptContext::outputSize(bool, unsigned long) + 359 (Security + 1397637) [0x7ff80fd78385]
2 Security::SecurityServer::ClientSession::decrypt(Security::Context const&, unsigned int, Security::CssmData const&, Security::CssmData&, Security::Allocator&) + 613 (Security + 2843065) [0x7ff80fed91b9]
2 Security::SecurityServer::DataOutput::~DataOutput() + 72 (Security + 2831680) [0x7ff80fed6540]
2 Security::PluginSession::malloc(unsigned long) + 19 (Security + 97185) [0x7ff80fc3aba1]
2 Attachment::upcallMalloc(long, unsigned long) + 92 (Security + 2007460) [0x7ff80fe0d1a4]
2 Security::CssmMemoryFunctionsAllocator::malloc(unsigned long) + 22 (Security + 97270) [0x7ff80fc3abf6]
2 DefaultAllocator::malloc(unsigned long) + 14 (Security + 12362) [0x7ff80fc2604a]
2 _malloc_zone_malloc + 125 (libsystem_malloc.dylib + 121531) [0x7ff80da1aabb]
2 szone_malloc_should_clear + 109 (libsystem_malloc.dylib + 10237) [0x7ff80d9ff7fd]
1 small_malloc_should_clear + 258 (libsystem_malloc.dylib + 10709) [0x7ff80d9ff9d5]
1 small_malloc_from_free_list + 335 (libsystem_malloc.dylib + 12581) [0x7ff80da00125]
1 small_malloc_should_clear + 61 (libsystem_malloc.dylib + 10512) [0x7ff80d9ff910]
1 <Frontmost App>
1 Security::SecurityServer::ClientSession::decrypt(Security::Context const&, unsigned int, Security::CssmData const&, Security::CssmData&, Security::Allocator&) + 392 (Security + 2842844) [0x7ff80fed90dc]
1 mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80dbaa97a]
1 <Kernel mode>
1 Security::CssmClient::SSGroupImpl::decodeDataBlob(cssm_data const&, cssm_access_credentials const*, Security::Allocator&, cssm_data&) + 465 (Security + 1509073) [0x7ff80fd936d1]
1 Security::CssmClient::Decrypt::init() + 27 (Security + 1495371) [0x7ff80fd9014b]
1 CSSM_DecryptDataInit + 154 (Security + 2042146) [0x7ff80fe15922]
1 cssm_DecryptDataInit(long, unsigned long long, cssm_context const*, unsigned long long) + 117 (Security + 1522814) [0x7ff80fd96c7e]
1 Security::CSPFullPluginSession::init(unsigned long long, unsigned int, Security::Context const&, bool) + 114 (Security + 173562) [0x7ff80fc4d5fa]
1 SSCryptContext::init(Security::Context const&, bool) + 132 (Security + 1396530) [0x7ff80fd77f32]
1 SSKey::keyHandle() + 429 (Security + 1392195) [0x7ff80fd76e43]
1 Security::SecurityServer::ClientSession::decodeKey(unsigned int, Security::CssmData const&, Security::CssmKey::Header&) + 290 (Security + 2837162) [0x7ff80fed7aaa]
1 mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80dbaa97a]
1 <Kernel mode>
2 Security::CssmClient::SSDbUniqueRecordImpl::get(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, cssm_access_credentials const*) + 256 (Security + 163476) [0x7ff80fc4ae94]
2 Security::CssmClient::SSGroup::SSGroup(Security::CssmClient::SSDb const&, cssm_data const&) + 695 (Security + 1508163) [0x7ff80fd93343]
2 Security::CssmClient::DbDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&) + 648 (Security + 116828) [0x7ff80fc3f85c]
2 CSSM_DL_DataGetFirst + 187 (Security + 118359) [0x7ff80fc3fe57]
2 cssm_DataGetFirst(cssm_dl_db_handle, cssm_query const*, long*, cssm_db_record_attribute_data*, cssm_data*, cssm_db_unique_record**) + 129 (Security + 118648) [0x7ff80fc3ff78]
1 SSDLSession::DataGetFirst(long, Security::CssmQuery const*, cssm_db_record_attribute_data*, Security::CssmData*, cssm_db_unique_record*&) + 444 (Security + 1384964) [0x7ff80fd75204]
1 SSKey::SSKey(SSDLSession&, Security::CssmKey&, SSDatabase&, SSUniqueRecord const&, unsigned int, Security::CssmData&) + 1587 (Security + 1390609) [0x7ff80fd76811]
1 Security::CssmClient::DbUniqueRecordImpl::get(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*) + 175 (Security + 163929) [0x7ff80fc4b059]
1 CSSM_DL_DataGetFromUniqueRecordId + 171 (Security + 164204) [0x7ff80fc4b16c]
1 cssm_DataGetFromUniqueRecordId(cssm_dl_db_handle, cssm_db_unique_record const*, cssm_db_record_attribute_data*, cssm_data*) + 126 (Security + 164495) [0x7ff80fc4b28f]
1 Security::DatabaseSession::DataGetFromUniqueRecordId(long, cssm_db_unique_record const&, cssm_db_record_attribute_data*, Security::CssmData*) + 116 (Security + 1536396) [0x7ff80fd9a18c]
1 Security::AppleDatabase::dataGetFromUniqueRecordId(Security::DbContext&, cssm_db_unique_record const&, cssm_db_record_attribute_data*, Security::CssmData*) + 341 (Security + 2083919) [0x7ff80fe1fc4f]
1 Security::Table::getRecord(Security::RecordId const&, cssm_db_record_attribute_data*, Security::CssmData*, Security::Allocator&) const + 103 (Security + 165539) [0x7ff80fc4b6a3]
1 Security::MetaRecord::unpackRecord(Security::ReadSection const&, Security::Allocator&, cssm_db_record_attribute_data*, Security::CssmData*, unsigned int) const + 397 (Security + 52795) [0x7ff80fc2fe3b]
1 Security::MetaAttribute::unpackAttribute(Security::ReadSection const&, Security::Allocator&, unsigned int&, cssm_data*&) const + 53 (Security + 55731) [0x7ff80fc309b3]
1 Security::MetaAttribute::unpackNumberOfValues(Security::ReadSection const&, unsigned int&, unsigned int&) const + 34 (Security + 55940) [0x7ff80fc30a84]
1 Security::ReadSection::at(unsigned int) const + 26 (Security + 2072590) [0x7ff80fe1d00e]
1 SSDLSession::DataGetFirst(long, Security::CssmQuery const*, cssm_db_record_attribute_data*, Security::CssmData*, cssm_db_unique_record*&) + 404 (Security + 1384924) [0x7ff80fd751dc]
1 Security::PluginSession::malloc(unsigned long) + 19 (Security + 97185) [0x7ff80fc3aba1]
1 Attachment::upcallMalloc(long, unsigned long) + 41 (Security + 2007409) [0x7ff80fe0d171]
1 Security::MappingHandle<long>::State::find(long, int) + 64 (Security + 26664) [0x7ff80fc29828]
1 std::__1::__hash_iterator<std::__1::__hash_node<std::__1::__hash_value_type<long, Security::MappingHandle<long>*>, void*>*> std::__1::__hash_table<std::__1::__hash_value_type<long, Security::MappingHandle<long>*>, std::__1::__unordered_map_hasher<long, std::__1::__hash_value_type<long, Security::MappingHandle<long>*>, std::__1::hash<long>, std::__1::equal_to<long>, true>, std::__1::__unordered_map_equal<long, std::__1::__hash_value_type<long, Security::MappingHandle<long>*>, std::__1::equal_to<long>, std::__1::hash<long>, true>, std::__1::allocator<std::__1::__hash_value_type<long, Security::MappingHandle<long>*> > >::find<long>(long const&) + 158 (Security + 1565988) [0x7ff80fda1524]
1 Security::KeychainCore::ItemImpl::getContent(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*) + 277 (Security + 2170237) [0x7ff80fe34d7d]
1 Security::KeychainCore::ItemImpl::useSecureStorage(Security::CssmClient::Db const&) + 140 (Security + 2163500) [0x7ff80fe3332c]
1 Security::CssmClient::DLImpl& Security::CssmClient::Object::impl<Security::CssmClient::DLImpl>() const + 28 (Security + 106182) [0x7ff80fc3cec6]
1 __dynamic_cast + 173 (libc++abi.dylib + 68996) [0x7ff80dba3d84]
1 __cxxabiv1::__vmi_class_type_info::search_below_dst(__cxxabiv1::__dynamic_cast_info*, void const*, int, bool) const + 408 (libc++abi.dylib + 70142) [0x7ff80dba41fe]
3 SecKeychainFindInternetPassword + 584 (Security + 2433249) [0x7ff80fe750e1]
2 Security::KeychainCore::KCCursorImpl::next(Security::KeychainCore::Item&) + 1087 (Security + 158843) [0x7ff80fc49c7b]
2 Security::KeychainCore::KeychainImpl::item(unsigned int, Security::CssmClient::DbUniqueRecord&) + 142 (Security + 160876) [0x7ff80fc4a46c]
1 Security::KeychainCore::KeychainImpl::makePrimaryKey(unsigned int, Security::CssmClient::DbUniqueRecord&) + 424 (Security + 162486) [0x7ff80fc4aab6]
1 Security::CssmAutoDbRecordAttributeData::~CssmAutoDbRecordAttributeData() + 15 (Security + 148219) [0x7ff80fc472fb]
1 Security::CssmAutoDbRecordAttributeData::clear() + 18 (Security + 148284) [0x7ff80fc4733c]
1 Security::CssmDbRecordAttributeData::deleteValues(Security::Allocator&) + 45 (Security + 137427) [0x7ff80fc448d3]
1 nanov2_free_to_block + 550 (libsystem_malloc.dylib + 10097) [0x7ff80d9ff771]
1 <Kernel mode>
1 Security::KeychainCore::KeychainImpl::makePrimaryKey(unsigned int, Security::CssmClient::DbUniqueRecord&) + 393 (Security + 162455) [0x7ff80fc4aa97]
1 Security::CssmClient::DbUniqueRecordImpl::get(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*) + 175 (Security + 163929) [0x7ff80fc4b059]
1 CSSM_DL_DataGetFromUniqueRecordId + 171 (Security + 164204) [0x7ff80fc4b16c]
1 cssm_DataGetFromUniqueRecordId(cssm_dl_db_handle, cssm_db_unique_record const*, cssm_db_record_attribute_data*, cssm_data*) + 126 (Security + 164495) [0x7ff80fc4b28f]
1 SSDLSession::DataGetFromUniqueRecordId(long, cssm_db_unique_record const&, cssm_db_record_attribute_data*, Security::CssmData*) + 250 (Security + 164888) [0x7ff80fc4b418]
1 CSSM_DL_DataGetFromUniqueRecordId + 171 (Security + 164204) [0x7ff80fc4b16c]
1 cssm_DataGetFromUniqueRecordId(cssm_dl_db_handle, cssm_db_unique_record const*, cssm_db_record_attribute_data*, cssm_data*) + 126 (Security + 164495) [0x7ff80fc4b28f]
1 Security::DatabaseSession::DataGetFromUniqueRecordId(long, cssm_db_unique_record const&, cssm_db_record_attribute_data*, Security::CssmData*) + 116 (Security + 1536396) [0x7ff80fd9a18c]
1 Security::AppleDatabase::dataGetFromUniqueRecordId(Security::DbContext&, cssm_db_unique_record const&, cssm_db_record_attribute_data*, Security::CssmData*) + 341 (Security + 2083919) [0x7ff80fe1fc4f]
1 Security::Table::getRecord(Security::RecordId const&, cssm_db_record_attribute_data*, Security::CssmData*, Security::Allocator&) const + 103 (Security + 165539) [0x7ff80fc4b6a3]
1 Security::MetaRecord::unpackRecord(Security::ReadSection const&, Security::Allocator&, cssm_db_record_attribute_data*, Security::CssmData*, unsigned int) const + 421 (Security + 52819) [0x7ff80fc2fe53]
1 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 38 (Security + 1496488) [0x7ff80fd905a8]
1 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 38 (Security + 1496488) [0x7ff80fd905a8]
1 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 26 (Security + 1496476) [0x7ff80fd9059c]
1 nanov2_free_to_block + 226 (libsystem_malloc.dylib + 9773) [0x7ff80d9ff62d]
1 Security::KeychainCore::KCCursorImpl::next(Security::KeychainCore::Item&) + 301 (Security + 158057) [0x7ff80fc49969]
1 Security::KeychainCore::StorageManager::tickleKeychain(Security::KeychainCore::KeychainImpl*) + 523 (Security + 2527359) [0x7ff80fe8c07f]
1 _dispatch_lane_barrier_sync_invoke_and_complete + 60 (libdispatch.dylib + 67566) [0x7ff80da397ee]
1 _dispatch_client_callout + 8 (libdispatch.dylib + 13079) [0x7ff80da2c317]
1 invocation function for block in Security::KeychainCore::StorageManager::tickleKeychain(Security::KeychainCore::KeychainImpl*) + 76 (Security + 2527685) [0x7ff80fe8c1c5]
1 _dispatch_event_loop_poke + 172 (libdispatch.dylib + 136095) [0x7ff80da4a39f]
1 _dispatch_kq_drain + 208 (libdispatch.dylib + 137459) [0x7ff80da4a8f3]
1 kevent_qos + 10 (libsystem_kernel.dylib + 12426) [0x7ff80dbac08a]
1 <Kernel mode>
1 SecKeychainFindInternetPassword + 164 (Security + 2432829) [0x7ff80fe74f3d]
1 Security::KeychainCore::StorageManager::optionalSearchList(void const*, std::__1::vector<Security::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 115 (Security + 2538923) [0x7ff80fe8edab]
1 Security::KeychainCore::StorageManager::getSearchList(std::__1::vector<Security::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 691 (Security + 2531141) [0x7ff80fe8cf45]
1 Security::KeychainCore::StorageManager::keychain(Security::DLDbIdentifier const&) + 460 (Security + 104746) [0x7ff80fc3c92a]
1 Security::RefPointer<Security::DLDbIdentifier::Impl>::~RefPointer() + 15 (Security + 1388371) [0x7ff80fd75f53]
1 Security::RefPointer<Security::DLDbIdentifier::Impl>::release() + 60 (Security + 108214) [0x7ff80fc3d6b6]
1 Security::StLock<Security::Mutex, &(Security::Mutex::lock()), &(Security::Mutex::unlock())>::~StLock() + 18 (Security + 1272890) [0x7ff80fd59c3a]
1 pthread_mutex_unlock + 90 (libsystem_pthread.dylib + 7500) [0x7ff80dbe2d4c]
2 ??? (Comments + 5862604) [0x114d214cc]
2 ??? (Comments + 5866868) [0x114d22574]
2 _CFRelease + 478 (CoreFoundation + 1362848) [0x7ff80dd7aba0]
1 Security::CFClass::refCountForType(long, void const*) + 138 (Security + 15740) [0x7ff80fc26d7c]
1 Security::KeychainCore::ItemImpl::~ItemImpl() + 14 (Security + 406618) [0x7ff80fc8645a]
1 Security::KeychainCore::ItemImpl::~ItemImpl() + 82 (Security + 2156174) [0x7ff80fe3168e]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::~RefPointer() + 15 (Security + 1378757) [0x7ff80fd739c5]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::release() + 78 (Security + 15498) [0x7ff80fc26c8a]
1 Security::CssmClient::SSDbUniqueRecordImpl::~SSDbUniqueRecordImpl() + 21 (Security + 145393) [0x7ff80fc467f1]
1 Security::CssmClient::DbUniqueRecordImpl::~DbUniqueRecordImpl() + 62 (Security + 120468) [0x7ff80fc40694]
1 Security::CssmClient::DbUniqueRecordImpl::deactivate() + 160 (Security + 120732) [0x7ff80fc4079c]
1 CSSM_DL_FreeUniqueRecord + 138 (Security + 120982) [0x7ff80fc40896]
1 cssm_FreeUniqueRecord(cssm_dl_db_handle, cssm_db_unique_record*) + 111 (Security + 121247) [0x7ff80fc4099f]
1 non-virtual thunk to SSDLSession::FreeUniqueRecord(long, cssm_db_unique_record&) + 47 (Security + 146719) [0x7ff80fc46d1f]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::~RefPointer() + 15 (Security + 1378757) [0x7ff80fd739c5]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::release() + 78 (Security + 15498) [0x7ff80fc26c8a]
1 SSUniqueRecordImpl::~SSUniqueRecordImpl() + 21 (Security + 120383) [0x7ff80fc4063f]
1 Security::CssmClient::DbUniqueRecordImpl::~DbUniqueRecordImpl() + 62 (Security + 120468) [0x7ff80fc40694]
1 Security::CssmClient::DbUniqueRecordImpl::deactivate() + 173 (Security + 120745) [0x7ff80fc407a9]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::~RefPointer() + 15 (Security + 1378757) [0x7ff80fd739c5]
1 Security::RefPointer<Security::CssmClient::ObjectImpl>::release() + 94 (Security + 15514) [0x7ff80fc26c9a]
1 DYLD-STUB$$pthread_mutex_unlock + 0 (Security + 2884760) [0x7ff80fee3498]
1 <Frontmost App>
1 Security::CFClass::refCountForType(long, void const*) + 93 (Security + 15695) [0x7ff80fc26d4f]
1 Security::CFClass::cleanupObject(long, void const*, bool&) + 138 (Security + 15944) [0x7ff80fc26e48]
1 Security::CssmClient::DbUniqueRecordImpl& Security::CssmClient::Object::impl<Security::CssmClient::DbUniqueRecordImpl>() const + 0 (Security + 118130) [0x7ff80fc3fd72]
1 ??? (Comments + 5862491) [0x114d2145b]
1 SecKeychainItemFreeContent + 69 (Security + 2463916) [0x7ff80fe7c8ac]
1 _os_activity_create_addr + 892 (libsystem_trace.dylib + 7108) [0x7ff80d953bc4]
1 voucher_activity_create_with_data + 1564 (libdispatch.dylib + 154525) [0x7ff80da4eb9d]
1 firehose_buffer_ring_enqueue + 280 (libdispatch.dylib + 161669) [0x7ff80da50785]
1 firehose_send_push_async + 87 (libdispatch.dylib + 202966) [0x7ff80da5a8d6]
1 mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80dbaa97a]
1 <Kernel mode>
1 ??? (Comments + 5861950) [0x114d2123e]
1 ??? (Comments + 5687985) [0x114cf6ab1]
1 ??? (Comments + 5683633) [0x114cf59b1]
1 ??? (Comments + 5700220) [0x114cf9a7c]
1 ??? (Comments + 5703907) [0x114cfa8e3]
1 ??? (Comments + 5702804) [0x114cfa494]
1 CFStringCreateWithBytesNoCopy + 31 (CoreFoundation + 430615) [0x7ff80dc97217]
1 __CFStringCreateImmutableFunnel3 + 103 (CoreFoundation + 9101) [0x7ff80dc3038d]
1 ??? (Comments + 5861665) [0x114d21121]
1 ??? (Comments + 5839202) [0x114d1b962]
1 _Unwind_Resume + 58 (libunwind.dylib + 40439) [0x7ff81898cdf7]
1 unwind_phase2 + 241 (libunwind.dylib + 40275) [0x7ff81898cd53]
1 __gxx_personality_v0 + 141 (libc++abi.dylib + 73917) [0x7ff80dba50bd]
1 unw_set_reg + 150 (libunwind.dylib + 39270) [0x7ff81898c966]
1 libunwind::UnwindCursor<libunwind::LocalAddressSpace, libunwind::Registers_x86_64>::setInfoBasedOnIPRegister(bool) + 69 (libunwind.dylib + 21979) [0x7ff8189885db]
1 dyld4::APIs::_dyld_find_unwind_sections(void*, dyld_unwind_sections*) + 88 (dyld + 153638) [0x106850826]
1 dyld4::APIs::findImageMappedAt(void const*, dyld3::MachOLoaded const**, bool*, char const**, void const**, unsigned long long*, unsigned char*) + 782 (dyld + 142776) [0x10684ddb8]
1 dyld4::RuntimeState::withLoadersReadLock(void () block_pointer) + 41 (dyld + 42905) [0x106835799]
1 invocation function for block in dyld4::APIs::findImageMappedAt(void const*, dyld3::MachOLoaded const**, bool*, char const**, void const**, unsigned long long*, unsigned char*) + 110 (dyld + 143104) [0x10684df00]
1 ??? (Comments + 5861575) [0x114d210c7]
1 ??? (Comments + 3004750) [0x114a6794e]
1 ??? (Comments + 5685225) [0x114cf5fe9]
1 ??? (Comments + 5691803) [0x114cf799b]
2 ??? (Comments + 4206359) [0x114b8cf17]
1 ??? (Comments + 4205127) [0x114b8ca47]
1 ??? (Comments + 5683623) [0x114cf59a7]
1 ??? (Comments + 5699888) [0x114cf9930]
1 ??? (Comments + 5702584) [0x114cfa3b8]
1 ??? (Comments + 5702928) [0x114cfa510]
1 __CFStrConvertBytesToUnicode + 27 (CoreFoundation + 66068) [0x7ff80dc3e214]
1 ??? (Acrobat + 84567) [0x103f86a57]
1 ??? (Comments + 4206139) [0x114b8ce3b]
1 ??? (Comments + 5917076) [0x114d2e994]
1 ??? (Comments + 5917304) [0x114d2ea78]
1 ??? (Comments + 5826417) [0x114d18771]
1 ??? (Comments + 5683906) [0x114cf5ac2]
1 _platform_bzero$VARIANT$Haswell + 0 (libsystem_platform.dylib + 5632) [0x7ff80dbfa600]
1 ??? (Acrobat + 16224718) [0x104eeb1ce]
1 ??? (Acrobat + 163337) [0x103f99e09]
1 ??? (Acrobat + 173287) [0x103f9c4e7]
15 ??? (Acrobat + 16230038) [0x104eec696]
13 ??? (Acrobat + 16240096) [0x104eeede0]
13 ??? (Acrobat + 15261213) [0x104dffe1d]
13 ??? (EFS + 56530) [0x11b541cd2]
1 <Kernel mode>
1 ??? (Acrobat + 16239673) [0x104eeec39]
1 ??? (Acrobat + 22742921) [0x105522789]
1 ??? (Acrobat + 22741578) [0x10552224a]
1 ??? (Acrobat + 16239135) [0x104eeea1f]
1 _platform_memmove$VARIANT$Haswell + 83 (libsystem_platform.dylib + 4531) [0x7ff80dbfa1b3]
2 start_wqthread + 0 (libsystem_pthread.dylib + 8008) [0x7ff80dbe2f48]
2 <Kernel mode>

Binary Images:
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0x7ff818983000 - 0x7ff81898dfff libunwind.dylib (202.2) <BAF19DAC-B9ED-3544-97E9-E277BA113717> /usr/lib/system/libunwind.dylib

[Kathleen274441097xdb]

I am having this issue, was there a resolution? I called Adobe support and I didn't get anywhere with it. Our business uses Adobe everyday and this is hindering our process. 

[Amal.]

Hi @Kathleen274441097xdb 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal