Adobe Acrobat Reader Uninstalling itself

[hussainz50911116]

Hello,

we have Adobe Reader dc in labs and it is uninstalling itself automatically no idea why we are using Window 10 cb 1709.

We deployed the Adobe Acrobat Reader through SCCM. it installs but 1 hour later or so it uninstalls itself. The process is a repeat...

Thank you,

[AnandSri]

Hello Hussainz,

An application will not get automatically, it seems that any Group policy or any script is looking for an old version of Adobe Reader, and when you install Adobe Reader, Group policy or the script is removing the current version.

Install Adobe Reader on a test machine or create a test user profile with admin privileges on which you don't have any group policy or any script and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and check.

What is the version of Adobe Reader you are deploying through SCCM? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[hussainz50911116]

Hi Anand,

The only GP we have is this below and we are using 2018.011.20058. This all happend when we upgrade to this version 2018.011.20058

[AnandSri]

Install(deploy) the latest version of Adobe Reader 2018.011.20063 from help>check for updates or from the URL DC Release Notes — Release Notes for Acrobat DC Products and see if this issue is reproducible.

Thanks,

Anand Sri.

[baldeepg75044593]

Did this issue get resolved. We are also seeing the same problem after SCCM deployments.

[Jeremy1111]

Hi hussainz50911116, 

I know this is an older post, but did you ever find out what was causing your SCCM deploy of Reader DC to automatically Uninstall Itself???

Thanks.

[baldeepg75044593]

We were also having this issue but since we have switched to using the Adobe 3rd party catalogue via SCCM the issue seems to have gone away. Ive found this is a better way of updating the product rather than packaging and deploying newer versions. We have auto updating turned off also which is good as we an control which versions of the app we have out there and get all users onto the same version at the same time.

[clydeb51656905]

I am having the same problem. 

Acrobat was slowing down my mac to the point it was freezing. So i finally uninstalled it which seemed to fix it.

NOW, i have had to reinstall the program 5 times, becuase it desides to delete itself at random...

[MacPhobic]

Anyone ever figure this one out? We have a user whose contents of her Acrobat Pro DC folder gets removed. Only the folder gets left behind. We've had to reinstall it like several times already. We can't see to find anything in the logs referencing any type of removal. Unless we're looking in the wrong place. 

[MacPhobic]

Sorry, this is on Mac by the way... (Kind of crazy how you can't edit your own posts!)

[Test Screen Name]

I have no solution for you (and the discussion before was about Windows). But there are some things you can try to get more info about what is happening.

- after the files are found to be deleted, check the modification date and time of the Acrobat folder that is left behind. This could tell you exactly when it happened. (eg if you find it always disappears at 3am, look for a process that runs then).

- put some extra files in the Acrobat folder. Are they left behind when Acrobat disapperars? This tells you whether it is a blind "delete all folders" or an actual uninstall.

- turn off automatic update. If this stops it, then automatic update is broken.

- if it was automatic updates, try doing a manual update to the latest version, then turn back on automatic updates to see if it was fixed.

[iu25257312ejm1]

I met similar issue on Windows11. and if install the Acrobat reader 32bit version, it's OK,  seems 64bit version has this issue.

[MacPhobic]

Problem just kind of resolved itself. Like we haven't seen it happen in a while now. So maybe a bug somewhere?

[Kevin35039085a0gw]

windows 11 adobe is still uninstalling on a non group pc. Been doing it for sometime. Never fails about when i need 

it find out it uninstalled itself .