Adobe Acrobat Reader Update Failed Error 130200

[FuzzyJohn]

Currently I have Adobe Acrobat Reader Continuous Release Version 2023.008.20555, 64-bit.

Starting last February my updates failed with Error 130200. This is not only one computer, but all computers that I take care of.

Last February I downloaded the update and ran it manually. That worked.

Now I see that there is a new update available when I check for updates. When I click Download and Install I immediately get this message:

This is happening on both Windows 10 and Windows 11.

[Thomas267895459vu2]

Same thing here!

[Debby36091220fk9g]

Same here, has anyone found a solution or work around? Im unable to download PDF files for my DJI Osmo Pocket 3 Mic

[LeoUpdaterX]

Can you please enable Updater verbose logging and provide log file?

1. Set iLogLevel DWORD registry value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM
2.  Make sure AdobeARM.exe process is not running (Use Task Manager)
3.  Check for Updates from application Help menu, start update installation..
4.  If you encounter error again, collect and send me (private message or upload somewhere and provide link) AdobeARM.log file from User Temp folder.

[FuzzyJohn]

AdobeARM.log file sent to you via PM.

[Steven36120865syxu]

Additional log sent as well. Thanks!

[Thomas267895459vu2]

How do I set that 

1. Set iLogLevel DWORD registry value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

 HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

[Thomas267895459vu2]

I don't find iLogLevel DWORD in that string

[FuzzyJohn]

If it is not there you have to create a DWORD (32-bit) Value. After that you have to change the Data in this value to 1.

BUT.........  before you do that...

In File Explorer check C:\Users\<your username>\AppData\Local\Temp. The AdobeARM.log file may already be there. I found it up to date on all the Windows 10 and Windows 11 computers that I handle without having to do that Registry edit.

[LeoUpdaterX]

The log is always there, but it is not verbose by default. Adding iLogLevel registry value tells Updater to write much more information into log file.

[FuzzyJohn]

Thanks for the clarification. I'll add the valueand redo the log.

[Thomas267895459vu2]

1.  How, exactly do I create a DWORD (32-bit) Value? Do I add new & name it iLogLevel?

2. I found AdobeARM.log file:

[2024-03-17 12:29:12:0098] Adobe ARM 1.824.460.1067 logging started.
[2024-03-17 12:29:12:0098] Command Line: /ArmCleanup
[2024-03-17 12:29:12:0113] ARM returns ERROR_SUCCESS
[2024-03-17 12:29:12:0113] Adobe ARM 1.824.460.1067 logging finished.

Not sure what, if anything, I do with that?

[FuzzyJohn]

In Registry Editor go to (where you took the screenshot):

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

In the right panel, below the keys that are showing, right-click your mouse and select New then DWORD (32-bit) Value. Type iLogLevel then press Enter. The value will be created with a data of 0. With iLogLevel selected, press the Enter key then change the Value data from 0 to 1. Click OK. You are done.

[Thomas267895459vu2]

Ok did this; still getting Error 130200

[FuzzyJohn]

For clarification, the registry edit is not to fix the error. The registry edit will enable the updater to record more detailed information in the log, which may help the developer(s) track the problem.

[TorontoCat]

I have had the last 2 Reader updates fail. I serached the internet for a solution and dicovered that if I simply Uninstall the Reader, reboot my system, then dowmload and install Reader again, then I'm up to date. After the install, I check for updates to note that none are now available. 

This solution has worked to resolve both recent update failures.

[Abambo]

That's exactly what I would suggest. You could run AcroCleaner between uninstall and reinstall. It may help to eliminate the cause of the repeated update failure. 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

[FuzzyJohn]

I would take that with a grain of salt. Keep in mind that when you install Adobe Reader you will get the latest version, hence you have no updates during which the failure will/might happen.

[Thomas267895459vu2]

That seemed to work for me, reader has whole new look, except now if I check for updates I get another error that says not allowed by my system?

[FuzzyJohn]

Are you sure the problem is fixed? Have you got any Adobe Reader updates since you did the uninstall and reinstall?

Keep in mind that when you install Adobe Reader you will get the latest version, hence you have no updates during which the failure will/might happen.

Let us know what happens when Adobe releases the next update.

[TorontoCat]

Since I've had 2 failures; the 2nd after a Reinstall, I think it's likely that the next update will also fail.  We'll see.

Here's hoping things improve.

[Thomas267895459vu2]

Will do.  

[Thomas267895459vu2]

[Abambo]

That's an issue with your IT. Your computer tells you that your IT has disabled updates.

[Thomas267895459vu2]

What IT, this is a personal PC.