Adobe Acrobat Reader Update Failed Error 130200

[FuzzyJohn]

Currently I have Adobe Acrobat Reader Continuous Release Version 2023.008.20555, 64-bit.

Starting last February my updates failed with Error 130200. This is not only one computer, but all computers that I take care of.

Last February I downloaded the update and ran it manually. That worked.

Now I see that there is a new update available when I check for updates. When I click Download and Install I immediately get this message:

This is happening on both Windows 10 and Windows 11.

[LeoUpdaterX]

Thomas,

This topic is about error 130200. Reporting different error makes it confusing. Please start new discussion next time.

As for the actual issue - error 100700 is set by Updater in one case only, when EULA is not yet accepted.

Yes, it is not exact match for the error descrption. Do you see EULA acceptance UI when you launch application?

If not, you would have to provide verbose Updater log file to get help in resolving your case. Please search for iLogLevel registry value and related instructions. 

On a separate note - error 130200 has nothing to do with how a product was installed. There was no reason to remove Reader, running Cleanup and reinstalling. which probably caused your new issue, especially Cleanup part.

While in many cases removing and reinstalling Reader helps, there are many cases where it is not helpfull at all.

[Thomas267895459vu2]

Yes, I followed all the instructions previously mentioned for registers; still got 130200.  I un-installed, deleted Adobe file folders, shut down computer, stated computer, then reinstalled Adobe Reader.  No I get 100700 error when I try to check for updates.

[TorontoCat]

After an uninstall, you must restart, not shut down and start. There is a substanial difference.

[TorontoCat]

Just checked today March 25 for Update. There was one, which again failed with Code 130200. This is the 3rd such failure of an newer Update. 

Uninstalled again, rebooted, then used Acro Cleaner recommended by ABAMBO. Restarted again and reinstalled Acrobat. Checked for Updates, but none available now since I have the latest version.

Will have to wait for the next Update to see whether using Acro Cleaner helped.

Til then..... 

[ESplett]

I have the same problem.

Running Acrobat Reader 2023.008.20533 In Windows 10, Update gets Code 130200.

Downloading the full installer and running it fails: 

"Setup has detected that you already have a more functional product installed. Setup will now terminate."

Meanwhile my Kaspersky Software Updater on the other system is updating it  fine using .msp files from:

https://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/2300820533/AcroRdrDCUpd2300820533.msp
https://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/2400120604/AcroRdrDCUpd2400120604.msp
https://ardownload3.adobe.com/pub/adobe/reader/win/AcrobatDC/2300820555/AcroRdrDCUpd2300820555.msp
https://ardownload3.adobe.com/pub/adobe/reader/win/AcrobatDC/2400120615/AcroRdrDCUpd2400120615.msp

[FuzzyJohn]

If you click the Details link from the Update Available dialog, it will take you to a page where you can download the updater and install it manually.

[ESplett]

OK, that gets me to  https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
Which gets me to the .msp patch files.

I downloaded and applied 

https://ardownload3.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2300820555/AcroRdrDCx64Upd2300820555.m... 
after which normal updates worked again. 

   Thanks.

[FuzzyJohn]

What do you mean by "normal updates worked again"? Did you have an actual update to install after you applied the 23.008.20555 update manually?

[ESplett]

After I applied the 23.008.20555 update manually, I was able to run "Check for Updates" within Acrobat, which updated it to 23.008.20615 .

[FuzzyJohn]

Just as I thought. The problem does not show when you check for updates. It shows when an update is available and your updater goes to download and install that update. 

Check for updates again as it looks like Adobe just released one. Let us know what happens.

[TorontoCat]

Update today March 28, 2024, installed successfully.  Thank you ABAMBO. Using Acro Cleaner between uninstall and reinstall must have been the answer.

[FuzzyJohn]

Another update, another failure.

I found that in folder C:\Users\<username>\AppData\Local\Adobe\ARM\S, the file named ArmManifest2.msi has a length of 0 bytes and it is time stamped 2/12/2024 6:13 AM. I believe this file should not be 0 bytes in length. I also have no idea where this file is coming from. I remaned this file and tried to update again, which of course failed. I found that a new ArmManifest3.msi file was created, also with a length of 0 bytes, and... strangely... same time stamp as the file I renamed. I did the renaming of this file with the Updater Service stopped.

Update: I just realized that the ArmManifest3.msi file on all computers that I handle, besides having a length of 0 bytes, they all have the same time stamp. Where is this file coming from?

[Chuck Akeley]

Same issue here for the last two days.  Have Adobe Acrobat Standard.  Updater keeps saying it failed "cannot establish a connection."

[cgececi]

Don't stress, Adobe is testing our patience.😁

[Amal. · Accepted solution]

Hi there,

Please try to install the patch manually from the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

Let us know how it goes.

~Amal

[FuzzyJohn]

Hey Amal, in the case of error 130200, installing the patch manually works. After that the updater can check for updates normally as long as there are no other updates. If a new update is available, the updater will fail again with error 130200.

It looks to me like the issue revolves around the ArmManifest3.msi file being downloaded with a length of 0 bytes at the beginning of the update process from https://armmf.adobe.com/arm-manifests/win/ArmManifest3.msi. I tried to manually download this on different computers, including a Windows 7 virtual machine and my Samsung Galaxy S24 Ultra phone from that URL and in all cases I end up with a ArmManifest3.msi file 0 bytes long.

[Dawn30601475cwgv]

Getting the same error, on two different laptops, running Windows 11, as of 25Mar/24. Unable to launch certain documents. Checking for Updates, from within the Application also does not work. Get the same error, whether trying to run update from within the app, or directly trying to download, from the Adobe site. Currently Running Adobe Reader Version 2024.001.20604 64-bit 

[Ed36307975e1gx]

I was receiving this same error on a Windows 10 system. When I went to check the updates page manually I noticed that I was two optional and one planned update behind. My system was runing 20533. I downloaded the next update in the sequence and it updated to 20555. Next I updated viah the adobe reader Help/Check for Updates and it updated successfully to 20615.  In my case manually updating to the next patch in sequence solved my problem.

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[Amal. · Accepted solution]

Hi there

Hope you are doing well and thanks for trying out the suggestion.

I have raised this issue with the engineering team and they have purged the file again, would you mind trying to update the application from the help menu > check for updates and see if its working as expected. 

Let us know if you experience the issue again.

~Amal

[TorontoCat]

Good afternoon

I'm very happy to see that Adobe is finally involved. I have rec'd failures to the 3 most recent updates, only curing the problem by uninstalling and reinstalling the Reader each time.

Hope you can get this error 130200 fixed.

Thank you...

[FuzzyJohn]

Good news, I hope. One computer updated normally, without error 130200. The others already received the manual update, so those will have to wait until the next one.

BTW, FWIW... the ArmManifest3.msi on the computer that updated normally is still 0 bytes long... but as long as it works, no complaints.

[Amal.]

Hi there,

We are glad to hear that. Feel free to contact us if you require any assistance in the future.

~Amal

[Thomas267895459vu2]

I have had continuous problems since February with 130200, so I uninstalled reader, then deleted all Adobe directories, shut down, started up & downloaded/installed 64 bit reader.  Works ok, but cannot update unless I manually do it from website manual update.  I get the following error 100700(--see attached)

[FuzzyJohn]

I suggest you start a new thread about your error 100700. It might get more attention.

This thread is for error 130200 and as far as I can tell, error 130200 has been taken care off.

With that said, I suggest you go to AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com), read and understand what it says, then download and use the proper cleanup tool for your version. Keep in mind that before you use the cleanup tool you need to uninstall your product.

Good luck!

[TorontoCat]

Update today March 28, 2024, installed successfully.  Thank you ABAMBO. Using Acro Cleaner between uninstall and reinstall must have been the answer.

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html