Participating Frequently

Question

Adobe Acrobat Reader won't launch

Forum|Forum|1 year ago
October 19, 2024
4 replies
4242 views

Hi,

Out of the blue, Adobe Reader stopped working. It won't open PDFs and won't even launch. It shows up in Task Manager as Adobe Acrobat with sub-processes (also Adobe Acrobat). No matter how many times I try to open the app, it doesn't launch, but does show up in Task Manager.

I uninstalled, rebooted, and re-installed. Same problem.

Can anyone help with this?

Thanks.

M

mlotinga

Participating Frequently

I have the same problem here - sudden failure to launch Acrobat 64-bit. Have reinstalled, rebooted, deleted temporary app files etc. It adds a process but nothing else happens. I've collected full logs using the diagnostic tool.

M

mlotinga

Participating Frequently

I've also now reverted to the 32-bit version, which does launch. This is an issue with the 64-bit software.

M

mlotinga

Participating Frequently

I also had a problem installing the 32-bit version, as the uninstaller for the 64-bit version had clearly not removed all the files necessary to allow the installer to proceed, so I received error #1310 during install, until I'd manually deleted some Adobe folders in the Program Data directory. https://community.adobe.com/t5/acrobat-discussions/the-dreaded-1310-error-installing-acrobat-xi/m-p/13862242

J

John3826255292qn

Participant

I am still having this problem. Any fixes?

A

Aakash Deep

Adobe Employee

Hi @John3826255292qn

Could you please share the dump files with us for further investigation?

Refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

J

John3826255292qn

Participant

Will do. Unfortunately or fortunately, it is now working after a couple days of running it as admin. This cycle has happened before. Regarding capturing dump logs, which one would I create? The app does not start so there are no processes to force a dump. It is also not crashing as I never see a process start. Thanks for the assistance, it is much appreciated.

S

Shashank Jain

Adobe Employee

Apologies for the problem. can you please share us the logs so that we can look into the issue
Steps

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

D

dms666Author

Participating Frequently

Here's the log id:

6b81091c-9d94-4ca6-8600-def91256a91d

R

RRBJAX

Participant

Adobe, where's the help on this issue? I also have tried everything listed in this and other posts and nothing works. You are disrespecting all your customer who are having this problem by not QUICKLY resolving it!

C

creative_cause5FBA

Participant

I have the same problem..

creative explorer

Community Expert

@dms666 @creative_cause5FBA I would strongly suggest to uninstall Adobe Acrobat Reader then. Do a clean install. It might be that either the update or install was corrupted. Things happens sometimes. I recently had to replace my battery to my laptop. Chrome always worked until after the battery replacement it crashed all the time. I uninstalled, and re-install it, and it works great!

Try using the Creative Cloud Cleaner tool, the offical tool frm Adobe.com:
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then go back to adobe.com to get Acobat Reader:
https://get.adobe.com/reader

m

D

dms666Author

Participating Frequently

I had already tried fully uninstalling, rebooting, and re-installing Adobe Acrobat. Same problem. Will not launch.

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