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Adobe crashes when not connected to the network

Guest
Mar 29, 2017 Mar 29, 2017

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All,

For the past several months my users were complaining to me that Adobe would crash and delete the file they were working on.  My theory was that they were disconnected from the network when they attempted to save the document.  I was finally able to take this from theory to proof.  The following steps will cause reader to crash.

  1. While connected to the network, begin to fill out a form
  2. Input information in
  3. Save the PDF, do NOT close Adobe
  4. Disconnect from the network
  5. Input more information
  6. Click save
  7. Adobe crashes and the PDF is lost

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Adobe Employee ,
Apr 24, 2017 Apr 24, 2017

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Hi leef25535145,

Sorry for the delay in response. 

I know you tried to put all the information on the thread, would you please help us with the below information:

Acrobat/Reader current version?

Where are those forms located?

Are you using Fill and Sign to fill those forms?

If you already have got the answer to this problem, please try responding with the solution you have found, if possible.

-Tariq Dar.

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Guest
Apr 24, 2017 Apr 24, 2017

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See below

Lee Feldman

Network Administrator

Los Angeles Dependency Lawyers, Inc.

1000 Corporate Center Drive, Suite 308

Monterey Park, CA 91754

Tel: (323) 859-5543, Fax: (323) 262-1420, Cell: (323) 482.6900

Email: feldmanl@LADLinc.org<mailto:feldmanl@LADLinc.org>

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Adobe Employee ,
Apr 24, 2017 Apr 24, 2017

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Sorry for the inconvenience caused to you.

Request you to update reader via Help->Check for update... Please share following if still observing the issue.

  • Reader version and system information
  • Share Memory dump of crashing Reader
    • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
    • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg

You can upload and send via https://cloud.acrobat.com/send

Please let us know how it goes.

-Thanks

Sunil Soni

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New Here ,
May 13, 2024 May 13, 2024

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LATEST

Still an issue 2024, or similar, if opening a file stored on a smb share, when switching to another lan for some other but related work, simultanously adding comments to the pdf, when switching back to the lan, the reader gets "forked".

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