adobe free asks me to log in and choose monthly subscriptiom

[Solar3168268149hh]

hello,

i m using the free adobe reader but it keeps on asking to log in and choose a subscriptionplan while i dont want that. i just want to view and print pdfs nothing more.

i already found on the adobe website to follow several steps if you re dealing with a sign in pop up screen but that doesnt help either

[AkanchhaS]

Hi @Solar3168268149hh 

Thanks for reaching out.

First, you must ensure that you have the correct application installed. Adobe Reader and Adobe Acrobat Pro both look identical. 

If you have been asked to Sign In and choose a plan, then you likely have downloaded Acrobat Pro, a paid product. 

Launch the application and check the name under Menu>Help>About Acrobat. If it is Acrobat Pro, then uninstall it.

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

OR

https://helpx.adobe.com/reader/get-started.html

Thanks,

Akanchha

[defaultv2sdcdiunhek]

Why do Adobe Reader and Adobe Acrobat Pro both look identical?  This is a ridiculous situation.  In my opinion it is one of a number of frustrating design decisions that cause users significant confusion.  And to what end?  So that Adobe's dark patterns can attempt to drive unsuspecting Free users to purchase an unnecessary license.  Nasty and loathed by folk like myself who have to support staff confused by this very practice.  If you want negative marketing, Adobe, this is text book.    

[Fox31413722f6ey]

Okay, this is an issue. I've been trying to install Adobe Reader for a user for about three weeks now. Every time I install the reader, it always has the free trial of Adobe Pro and the sign-in on the main Adobe Reader window, and the user keeps clicking them by mistake every time I do the install. Can I have a version of Adobe Reader that does not ask users to get a trial or sign in to use it? It has been a very frustrating experience for both me and the users.

[Zealous_adventurer2716]

Hello -

can you tell me if Adobe Acrobat is still available as a free programme?

I've followed your advice - uninstalled and reinstalled and I am still asked to log in and subscribe. There doesnt seem to be a free version? I'm so frustrated!

[S. S]

Hi @Zealous_adventurer2716,

Hope you are doing well. Thanks for writing in!

You can download the installer for the freeware Acrobat Reader here: https://adobe.ly/46E0SDs

Once downloaded, use the installer file to install Acrobat Reader.

Before installing through the above link, you may use the Acrobat cleaner tool: https://adobe.ly/45eo34L to completely remove the previous installation.

Let us know how it goes.

Regards,
Souvik.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]