Adobe pop up when opening PDF

[Rightsize48]

Every time I open a PDF I get this ad. Is there a way to prevent it from popping up?

Thank you!!!

[AnandSri · Accepted solution]

Hi Graeme,

As per the issue description, you are getting the popup/flash window everytime you open a PDF/Reader.

The First Time Experience (FTE) feature displays help content and tips when the application is started.

Assuming you are using a Windows machine, to disable FTE, set the registry value :

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bToggleFTE"=dword:00000001

Open registry through Run command i.e. type regedit in Run and click ok.

1. Navigate to the Registry location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.

2. Highlight FeatureLockDown.

3. In the right window, right click in the Blank space and choose New > DWORD (32 bit) Value.

4. Enter the value bToggleFTE

5. Highlight the Registry value i.e. bToggleFTE > Right click and choose Modify.

6. Enter Value Data as 1 and click Ok.

Reboot the computer and launch the Reader.

Please keep us posted with the results.

Regards,

Anand Sri.

[Rightsize48]

Thank you, both, for the reply! no more pop ups after the change to the registry.

[donnam82406903]

So sorry this didn't work. I hoped this would work. Anything I'm doing wrong (Windows laptop).

[anuragg75444724]

Hi,

Please share the following information:

1. Adobe Reader version

2. Machine configuration (win or mac)

It would be also helpful if you can share a video showing the issue.

[defaultxa7w814s2lfm]

Adobe reader still has issue with pop up when opening PDF files. Have tried changing reistery setting but still being plagued with the issue. Has anyone got an alternative solution to fix this.

Thanks

[HANAN379687024qsf]

I have been using the acrobat adobe reader for years without paying and now each time i open it up it asks me to pay and choose a plan. i belive this is free for mac users and i dont know why its doing this. please help

[Heidi38577824f87q]

I am having the EXACT Same problem! Please lmk if you find a solution.

[Nikhil.Gupta]

Hi,

Thanks for reporting this. To help us further understand the situation , can you help us with below information :

1. It seems that you want to only use the free Adobe Acrobat Reader. Can you confirm how did you installed this product.

2. What is the product version? You can get that information from Adobe Acrobat.app --> Right Click --> get Info.

3. Please run the Adobe Log Collector Tool and share the logs thus created with us.

Thanks,

Nikhil Gupta

[Nikhil.Gupta]

Also do share the file if it exists : /Library/Application Support/Adobe/Acrobat/DC/SupportFiles/Preferences/com.adobe.acrobat.scainstaller.plist

[Ronnie389915312qkz]

Hi Nikhil.Gupta.   Are you still available to assist with this issue?

I have 3 user logins on my laptop.  1 is a work one which I use an acrobat subscription for.  1 login i only want to use acrobat reader which i downloaded years ago and is now causing the "buy a plan" ad and not allowing me to open any PDF's.
I have redownloaded reader from https://helpx.adobe.com/au/acrobat/kb/install-reader-dc-windows.html.
I am unable to provide the information requested in the next 2 points as I am unable to open the app.  If i close the ad it closes the app.
Please assist.

[Guest]

I'm having the same problem too ever since I had a free trial of pro, which I don't need.  It keeps asking for me to allow access to security details and I can't get past this despite hitting deny repeatedly.  I can't comment or highlight anything on adobe reader now on my mac - I've tried reinstalling and no joy