Adobe RdrCEF has stopped working - Server

[lesliek17660528]

I am working on a clients server and the users RDP onto the server. When they open a PDF file, adobe acrobatic reader DC comes with an message which is now not letting them print or save, this happening the majority of the users. The server recently had a virus and I dont want to do anything major to it just in case the server goes down again. 

What would be the best solution to get rid of this?

[alastairs44841270]

I agree with concareiti81741037 on this one.

Why were we being told 13 days later that you were still working on. We have rebooted, we have done a reapir, we have done a full reinstall but we still get the same error. Just when people open PDF's sometimes it will just appear that its crashed.

Ashumittal Can you please go and check with everyone that worked on this, And start talking to each other and not giving us half info and then coming back and saying its fixed.

This "fix" that you "claim" to be released clearly didnt work for all the issues. Can you go back to the team, TALK to each other and please sort this ASAP.

Thanks.

[AshuMittal]

Hi concareiti81741037​, alastairs44841270

The plan for another update has been put on hold as the problem has been mitigated for vast majority of the users already. That said, please be assured that we will work with you on priority to resolve the issues still being seen at your end.

Sunil and I are on the same team, and he will be sending you a direct message shortly to take this further.

Thanks,

-ashu

[Sunil_Soni]

I have sent direct message to the effected users.

-Thanks

Sunil Soni

[JeremyKBowling]

Reboot, repair or reinstall does not work. It might work for a few minutes but then the same error message comes back multiple times.

[Sunil_Soni]

Thanks Jeremy for trying the workaround, kindly share the memory dump as discussed in direct message.

-Sunil Soni

[niklasa68317050]

We also have a customer with this problem. Server 2012R2 with Remote Desktop Services. It only affects two of the users and both of them use Mac OS X with Microsofts RDP client.

[niklasa68317050]

Has anything further happened with this case? Have you received the memory dump? We have had this problem with a customer for the last couple of weeks and it's getting very problematic for them.

[Sunil_Soni]

Hello Niklasa68317050,

We haven't received any crash dump yet and still waiting for the same.

We need your help to diagnosis the issue. Please enable the automatic crash dump generation setting using Shared Files - Acrobat.com and Share the dump file with us.

For any further query, drop me a message on susoni@adobe.com

-Thanks

Sunil Soni

[ExAtWork]

Well, I might as well step in. I have the very same problem on a terminal server with one of our customers.

I can provide said dumpfile(s).

Where do you want me to upload these files? I don't think I can just send them to you by mail, as the first file is already 160MB in size

Could you or one of your colleagues reach out to me about this?

[Sunil_Soni]

I sent you a personal message, Kindly respond.

[Sunil_Soni]

ExAtWork,

Glad that issue got resolved and thanks for your consistent availability during investigation.

[Bobbi66]

Same problem try to open or print a pdf and screen freezes what do we do to fix this

[JeremyKBowling]

Really need to get this patched. I have multiple users complaining of this same error.

[concareiti81741037]

HI,

Whether adobe update was released already?

[dfish4554]

Is there any movement on this issue?

I am also experiencing this as well.

[Sunil_Soni]

Hi dfish4554,

Please confirm if repair application and restarting machine resolves the issue.

If not,

We need your help to diagnosis the issue. Please enable the automatic crash dump generation setting using Shared Files - Acrobat.com and Share the dump file with us.

-Thanks

Sunil Soni

[dfish4554]

Please send me instructions for uploading crash dumps.

This issue also affects acrobat.exe ( 2015 ) and acrord32.exe ( DC ), along with the RdrCEF.exe and AcroCEF.exe that go with these products.

Restarting Server doesn't permanently resolve.

Repairing installation doesn't permanently resolve.

Issues re-occur and it is only with the lastest updates of these products.

Can you share the remedy for previous users that have uploaded crash dumps?  Is it third-party related, such as Anti-Virus products?

[jkbowling]

I now have this happening on a Windows 7 PC that is not associated with a Terminal Server. Any updates on a fix for this issue?

[jkbowling]

Why marked as answered when it isn't resolved?