Adobe reader 24.1.20643.0 crashing 0xc0000005

[Arne25398297eimo]

Hello, 

We have noticed that the latest version of Adobe Reader does not start anymore.

In the evenviewer we get a 0xc0000005 exception:

Faulting application name: AcroRd32.exe, version: 24.1.20643.0, time stamp: 0x660890ed
Faulting module name: AcroRd32.dll, version: 24.1.20643.0, time stamp: 0x660890e7
Exception code: 0xc0000005
Fault offset: 0x001c2538
Faulting process id: 0x0x5350
Faulting application start time: 0x0x1DA9D382E523523
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: b2f7c470-9590-4274-be2a-cf87b52ac3ae
Faulting package full name:
Faulting package-relative application ID:

We discoverd the issue appears on devices with Macroview DMS installed.  Is this a know error?  Does a fix exist for this error?

Kind Regards,

Arne

[Abambo]

What is your OS and version? Does this only occur with computers where Marcroview DMS is installed? What happens when you uninstall Marcoview DMS?

[Arne25398297eimo]

Hi Adambo,

OS is Windows 11 23H2 (22631.3447).  

Installation of Macroview is the latest version 9.9.26.  When Macroview DMS is uninstalled, Adobe Reader is working again.  

Today I got the a message in the security center that is was forbidden for adobe to create a child process that points to macroview.  tests have showed that renaming the macroview plugins extension in the adobe installation directory, causes adobe to run again.

[Matthew37512407mhug]

Seeing the same crash error but doe not have Macroview installed on version 2024.002.20759, installed on windows 2019 server

ExceptionAddress: 5f8ed6d5 (AcroRd32!DllCanUnloadNow+0x002324a5)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000280
Attempt to read from address 00000280

PROCESS_NAME:  AcroRd32.exe

READ_ADDRESS:  00000280 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

[Serene_nature15C3]

Hi there

Hope you are doing well.

This seems to be an issue with Macroview DMS, please try to contact the Macroview DMS support for more information  and see if that helps.

~Amal

[Danny37713951i0az]

Nope, this is an Adobe issue. I have the same issues opening files created from Ultratax and i can open them in Edge, Word and Foxit Reader just fine. This type of issue has plagued Adobe software for YEARS.