Adobe Reader and RDS 2012

Report · Jul 29, 2019

Hi All

I am currently experiencing a problem with RDS 2012 and Adobe Reader DC.

When user are trying to print PDFs, seemingly at random, the printer will stop working and the job cannot be sent.

This does not effect other document types, only PDF. We have tried updating Adobe Reader to the latest version and the issue still persists.

The print server was rebuilt to eliminate any potential issues (i.e old printer drivers etc.), with the minimal number of drivers installed.

I am unable to find the route cause of the problem, but I did notice that when the issue occurs that the paper size available on the printer details is missing, as if the printer and RDS are having trouble communicating.

Our fix for this is to request the user to end their session and logout and login.

I have seen many similar posts to this dating back to 2013, and almost non of them have a clear and definite solution.

Any advise would be appreciated.

RegardsSteve Simpson

Report · Aug 07, 2019

Hi Stevens

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, as described above, you are experiencing issues while printing the PDF on the server.

Please refer to a similar discussion - Pdf printing issue on Terminal Server

You may also follow the troubleshooting steps provided in the help article here - Troubleshoot PDF printing in Acrobat and Reader

Let us know if that works for you.

Regards,

Amal