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I have tried the suggestions on line which say go to Preferences on the Tool Bar but there is nothing in Tools?
Has anybody else had this problem.
The only thing that changed on my PC that might have affected it is that I added a new font yesterday
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Hi Catrionab,
As mentioned, Adobe Reader crashes on printing. Does it crashes on all the files that you try to print after installing the font?
Check with any other file, and see if that causes the crash too.
Try disabling the following settings once, Open Reader>Edit>Preferences>Security(Enhanced)>disable "Protected mode at startup" and "Enhanced Security">OK>Reboot Reader
Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.
Let us know the result.
Thanks,
Akanchha
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Thanks Akancha
When I click on Preferences, Adobe Crashes (exactly same way as when I click on Print)
I don’t know much about this but is there a connection to the .reg file which I think was involved in the font updating which I think caused the problem
Catriona Barry
General Manager
[personal information removed by moderator]
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Catriona,
Try these options.
Thanks,
Zain
Design Thinking Expert, Director UX
Experts Desk
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Thanks Zain
I have uninstalled the font – at least its not showing when I go into Control Panel Appearances|Fonts
However it might have left traces in the system
I can open a pdf but when I try to print it crashes and when I go to tools there is nothing there
Catriona Barry
General Manager
[personal information removed by moderator]
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Sad to hear it still didn't fix Catriona.
How about giving a try by uninstalling the Reader DC and reinstalling it? If you already tried it, then user cleaner tool to remove left overs: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reinstall it through: Adobe - Adobe Acrobat Reader DC Distribution
-Akanchha
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