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Adobe Reader DC is adding vertical black lines but only at 180% view

Guest
Dec 20, 2018 Dec 20, 2018

We have some PDFs from scans generated by our HP MFPs, these files when previewed in Outlook's PDF preview, or opened in Chrome's PDF viewer, or opened in Edge's PDF viewer, or opened in Adobe Reader Pro DC display completely fine, no vertical black lines visible. When opened in Adobe Reader DC 19.10.20064.310990 it displays one vertical black line per page, I have realised this only occurs at the 180% view (the default). If you zoom out or in the lines disappear.

When two pages, double sided, were scanned, the vertical lines appeared one third into the page from the right side for page 1, one third into the page from the left on page 2, following the same alternating pattern for page 3 and 4

Account Detail:

   User Rights: Regular

   User Account Control: Default

   Process Integrity: Medium

   Profile Type: None

Acrobat Detail:

   Sandboxing: OffOff

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Available Physical Memory: 2573356 KB

Available Virtual Memory: 3792276 KB

BIOS Version: INTEL  - 3E

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Version: 11.00.17134.1 (WinBuild.160101.0800)

    Creation Date: 2018/04/12

    Creation Time: 16:15:22

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Creation Date: 2018/04/11

    Creation Time: 23:35:01

Display Detail:

   Screen Width: 1920

   Screen Height: 1080

   Number of Monitors: 1

   Number of Mouse Buttons: 16

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card:

    Version: 0.0.0.0

    Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 19.10.20064.310990

    Creation Date: 2018/12/04

    Creation Time: 19:50:22

Locale: English (United Kingdom)

Monitor:

    Name: Intel(R) HD Graphics 620

    Resolution: 1920 x 1080 x 59

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.17134

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 142 Stepping 9  GenuineIntel  ~2400  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

System Name: REMOVED

Temporary Directory: C:\Users\REMOVED\AppData\Local\Temp\

Time Zone: GMT Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: REMOVED

Windows Detail:

   Tablet PC: No

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\Windows

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Community Expert ,
Dec 20, 2018 Dec 20, 2018
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New Here ,
Aug 19, 2020 Aug 19, 2020
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We have the same issue, situation:

- HP Color LaserJet Flow E87640

- Adobe Acrobat Reader DC

- 200dpi scan resolution configured on the MFP

- 180% zoom level (default) in Adobe Reader

 

The problem seems to occur only at a 200dpi scan resolution, changing the resolution to 300dpi appears to resolve the issue.

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