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BCI_IT
BCI_IT
Participating Frequently
May 20, 2019
Question

Adobe Reader DC "There was an error reading a stream"

  • May 20, 2019
  • 2 replies
  • 5448 views

Good afternoon,

We getting this error on multiple machines when opening PDFs, one of them my own:

I can recreate it at will. It happens whenever I scroll to a particular page. I am using Adobe Acrobat Reader DC (19.012.20034). I have tried uninstalling using the Removal Tool, and reinstalling using the latest download link from Adobe. I've tried repairing the installation. The error happens with PDFs created by our scanner, and it happens from PDFs sent to us from outside the company. I can open it in Microsoft Edge browser without issue. I can open it on an older version of Adobe Acrobat without issue.

Please help as this is a critical issue and effecting production of my company. I have a link to a PDF that is known to cause the error ready to share. Thanks

This topic has been closed for replies.

2 replies

V
Adobe Employee
vdobhal
Adobe Employee
May 21, 2019

Hi,

This issue is mainly related to corrupt PDF files. Is this happening with all PDF files or just some PDF files? If you can share the PDF file to us, we would be able to look into it in detail.

Thanks,

Vinod

BCI_IT
BCI_ITAuthor
Participating Frequently
May 23, 2019

Where are we at vdobhal​ and meenakshin83966505​ ? This is a production issue, we live and breathe off PDFs. What's the status update?

V
Adobe Employee
vdobhal
Adobe Employee
May 24, 2019

Hi @BCl_IT,

As I have already said that the issue is mainly related to corrupt PDF files which do not follow PDF specifications. Pls. let us know if this ocurrs for all PDF files or some PDF files and also provide us a the errorneous PDF files for investigation.

Thanks,

Vinod

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 21, 2019

Hello,

Thank you for reporting this issue.

As the error appears when you open PDF, please let us know where those files are saved.

Are they saved locally on the machine or on a shared drive?

You have mentioned that the issue occurs only with the PDFs which are received from outside of the company.

Would it be possible for you to share any sample document with us?

Also, share the OS version on the machine.

We will be waiting for your response.

Regards,

Meenakshi

BCI_IT
BCI_ITAuthor
Participating Frequently
May 21, 2019

meenakshin83966505  wrote

Hello,

Thank you for reporting this issue.

As the error appears when you open PDF, please let us know where those files are saved.

Are they saved locally on the machine or on a shared drive?

You have mentioned that the issue occurs only with the PDFs which are received from outside of the company.

Would it be possible for you to share any sample document with us?

Also, share the OS version on the machine.

We will be waiting for your response.

Regards,

Meenakshi

Please take the time to read my post before replying:

"The error happens with PDFs created by our scanner, and it happens from PDFs sent to us from outside the company."

This should tell you that the error happens with PDFs coming from inside as well as outside my company.

The files are both opened from email as well as saved locally and opened.

I am using Windows 10 PRO, Version 1809, OS build 17763.503

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