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Question

Adobe Reader DC "There was an error reading a stream"

Forum|Forum|6 years ago
May 20, 2019
2 replies
5467 views

Good afternoon,

We getting this error on multiple machines when opening PDFs, one of them my own:

I can recreate it at will. It happens whenever I scroll to a particular page. I am using Adobe Acrobat Reader DC (19.012.20034). I have tried uninstalling using the Removal Tool, and reinstalling using the latest download link from Adobe. I've tried repairing the installation. The error happens with PDFs created by our scanner, and it happens from PDFs sent to us from outside the company. I can open it in Microsoft Edge browser without issue. I can open it on an older version of Adobe Acrobat without issue.

Please help as this is a critical issue and effecting production of my company. I have a link to a PDF that is known to cause the error ready to share. Thanks

This topic has been closed for replies.

V

vdobhal

Adobe Employee

Hi,

This issue is mainly related to corrupt PDF files. Is this happening with all PDF files or just some PDF files? If you can share the PDF file to us, we would be able to look into it in detail.

Thanks,

Vinod

BCI_ITAuthor

Participating Frequently

Where are we at vdobhal and meenakshin83966505 ? This is a production issue, we live and breathe off PDFs. What's the status update?

BCI_ITAuthor

Participating Frequently

Hi,

We are investigating the issue at our end. The issue is reproducible at our end and from preliminary investigations, it looks like an issue with the PDF.

Does this occur with all the PDFs or some PDFs only?
Can you let us know the source of the PDFs i.e. how have they been created?

We will let you know of the investigations at the earliest.

Thanks,

Vinod

Thank you vdobhal

This occurs with some PDFs. It doesn't seem to matter the page size or source. We have issues with documents we scan using our MFP, but we also have issues with PDFs generated from outside the company and sent to us. These are not scans, but have been edited in Adobe Acrobat.

For example, I just scanned two documents back to back, one gives the error and the other does not.

I've included more documents for your testing in the Google Drive share. Please let me know if you need anything else!

Meenakshi Negi

Community Manager

Hello,

Thank you for reporting this issue.

As the error appears when you open PDF, please let us know where those files are saved.

Are they saved locally on the machine or on a shared drive?

You have mentioned that the issue occurs only with the PDFs which are received from outside of the company.

Would it be possible for you to share any sample document with us?

Also, share the OS version on the machine.

We will be waiting for your response.

Regards,

Meenakshi

BCI_ITAuthor

Participating Frequently

meenakshin83966505 wrote
Hello,
Thank you for reporting this issue.
As the error appears when you open PDF, please let us know where those files are saved.
Are they saved locally on the machine or on a shared drive?
You have mentioned that the issue occurs only with the PDFs which are received from outside of the company.
Would it be possible for you to share any sample document with us?
Also, share the OS version on the machine.
We will be waiting for your response.
Regards,
Meenakshi

Please take the time to read my post before replying:

"The error happens with PDFs created by our scanner, and it happens from PDFs sent to us from outside the company."

This should tell you that the error happens with PDFs coming from inside as well as outside my company.

The files are both opened from email as well as saved locally and opened.

I am using Windows 10 PRO, Version 1809, OS build 17763.503

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