Adobe Reader DC "There was an error reading a stream"

[BCI_IT]

Good afternoon,

We getting this error on multiple machines when opening PDFs, one of them my own:

I can recreate it at will. It happens whenever I scroll to a particular page. I am using Adobe Acrobat Reader DC (19.012.20034). I have tried uninstalling using the Removal Tool, and reinstalling using the latest download link from Adobe. I've tried repairing the installation. The error happens with PDFs created by our scanner, and it happens from PDFs sent to us from outside the company. I can open it in Microsoft Edge browser without issue. I can open it on an older version of Adobe Acrobat without issue.

Please help as this is a critical issue and effecting production of my company. I have a link to a PDF that is known to cause the error ready to share. Thanks

[Meenakshi Negi]

Hello,

Thank you for reporting this issue.

As the error appears when you open PDF, please let us know where those files are saved.

Are they saved locally on the machine or on a shared drive?

You have mentioned that the issue occurs only with the PDFs which are received from outside of the company.

Would it be possible for you to share any sample document with us?

Also, share the OS version on the machine.

We will be waiting for your response.

Regards,

Meenakshi

[BCI_IT]

meenakshin83966505  wrote

Hello,

Thank you for reporting this issue.

As the error appears when you open PDF, please let us know where those files are saved.

Are they saved locally on the machine or on a shared drive?

You have mentioned that the issue occurs only with the PDFs which are received from outside of the company.

Would it be possible for you to share any sample document with us?

Also, share the OS version on the machine.

We will be waiting for your response.

Regards,

Meenakshi

Please take the time to read my post before replying:

"The error happens with PDFs created by our scanner, and it happens from PDFs sent to us from outside the company."

This should tell you that the error happens with PDFs coming from inside as well as outside my company.

The files are both opened from email as well as saved locally and opened.

I am using Windows 10 PRO, Version 1809, OS build 17763.503

[vdobhal]

Hi,

This issue is mainly related to corrupt PDF files. Is this happening with all PDF files or just some PDF files? If you can share the PDF file to us, we would be able to look into it in detail.

Thanks,

Vinod

[BCI_IT]

Where are we at vdobhal​ and meenakshin83966505​ ? This is a production issue, we live and breathe off PDFs. What's the status update?

[vdobhal]

Hi @BCl_IT,

As I have already said that the issue is mainly related to corrupt PDF files which do not follow PDF specifications. Pls. let us know if this ocurrs for all PDF files or some PDF files and also provide us a the errorneous PDF files for investigation.

Thanks,

Vinod

[BCI_IT]

Vinod Dobhal​

I sent this PM last week to both you and meenakshin83966505​ Did you not receive it? We are now 7 days into a production critical error. Please resolve ASAP!

[BCI_IT]

I have to say I'm fairly disappointed in the support offered by one of the biggest companies in the world. Still no response on an simply status update, even after their customer has expressed that this is a critical issue effecting the operations of our business. This needs to be escalated!!! 24 hour response times are unacceptable in any customer support environment. vdobhal​meenakshin83966505​ lets get this thing resolved ASAP.

[vdobhal]

Hi,

We are investigating the issue at our end. The issue is reproducible at our end and from preliminary investigations, it looks like an issue with the PDF.

1. Does this occur with all the PDFs or some PDFs only?
2. Can you let us know the source of the PDFs i.e. how have they been created?

We will let you know of the investigations at the earliest.

Thanks,

Vinod

[BCI_IT]

Thank you vdobhal​

This occurs with some PDFs. It doesn't seem to matter the page size or source. We have issues with documents we scan using our MFP, but we also have issues with PDFs generated from outside the company and sent to us. These are not scans, but have been edited in Adobe Acrobat.

For example, I just scanned two documents back to back, one gives the error and the other does not.

I've included more documents for your testing in the Google Drive share. Please let me know if you need anything else!

[vdobhal]

Which earlier versions have you tried this PDF on, as I am able to reproduce the issue on 15.006.30033.133277 as well which was released in April 2015?

Thanks,

Vinod

[BCI_IT]

I have no issues with the erroneous PDFs on Adobe Acrobat XI (11.0.23)

I also tried opening the erroneous PDFs on Adobe Acrobat X (10.1.16) just now and encountered the error "An internal error occurred."

However I get the streaming error on both Acrobat Standard 2017 and Acrobat Reader DC.

[vdobhal]

We have logged the issue at our end and will try to fix the issue in the upcoming releases.

Thanks,

Vinod