Adobe Reader error code: 2148532255

Report · Feb 13, 2017

My job consists of digitally signing documents for foreign nationals. They have to obtain an CAC prior then sign a SAAR form to gain access to the network. When they attempt to sign the SAAR-N form, I receive an error that states "The windows cryptographic service provider reported an error." An unexpected card error has occurred. Error Code 2148532255. Can some please give some direction on what may be causing this? Thanks in advance.

David

Report · Feb 13, 2017

Hi davidcthomasjr30,

Please refer this help article: Windows cryptographic service provider error, error code 2148073485

Check if this helps.

Could you please confirm the dot version of Adobe Reader installed on your system.

For that, go to Help menu > About Adobe Acrobat Reader.

Regards,

Meenakshi

Report · Feb 13, 2017

Good Morning Meenakshi,

Version 11.0.16.13

Thanks,

David

Report · Feb 14, 2017

Hi davidcthomasjr30,

Could you please try updating application to the latest patch released.

Go to Help menu > Check for updates.

You can also refer this help link for more information on updates: Release Notes | Adobe Acrobat, Reader

Let us know if this resolves the issue.

Regards,

Meenakshi