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Adobe Reader Freezes when trying to fill a fillable form

Participant ,
Oct 29, 2022 Oct 29, 2022

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Version 2022.003.20263

Whenever I try to fill certain forms the form itself freezes. I can close it and open other documents but when I open that fillable form again it freezes. The form still works in older versions of Acrobat (like the version at work 2022.002.20212) but it doesn't work with the latest version of Adobe.

I've tried uninstalling and re-installing but that didn't work. I even tried the regular non-pro version, and it still didn't work.

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Crash or freeze

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi @musziQ 

 

Thanks for reporting this. 

Please try the following troubleshooting.

1- 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader DC installer from here:

https://get.adobe.com/reader/enterprise/

 

2- Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. 

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

 

Thanks,

Akanchha 

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Participant ,
Oct 31, 2022 Oct 31, 2022

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Alright. Followed all of these steps. Turning off the enhanced security options seems to work.

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Good to hear that it helped.

 

~Akanchha 

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Participant ,
Nov 01, 2022 Nov 01, 2022

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Alright, now how do I get it to work without doing that? Is there a way to "trust" the document so that it works?

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