Adobe reader gets crashed in edit and fillable feild

[Geo3814165754z5]

When the PDF is opened for the first time in editable form

> We add the data in the pdf and click on the Save button after entering all the data in text inputs. The data gets saved. 

> Now we close the Adobe Reader & again we open the PDF with Adobe Reader, 

Issue: The file gets opened for a few seconds and the Adobe app closes by itself (just like app crash behavior) 

The adobe version used: DC June 2024 (24.002.20857)

[adeep93]

Hi @Geo3814165754z5  ,

• Is the issue consistently reproducible?
• Could you please share the dumps with us for further investigation? Please refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for the same.

Thanks

Aakash

Adobe Acrobat Desktop Team

[Geo3814165754z5]

Hi Aakash, Here is the Gdrive link. I have uploaded the Adobe dump file. Please check if you can access it.

https://drive.google.com/file/d/1FBJpof2rm5WoCiIB2VjKjN7eAoTDuC4_/view?usp=sharing

[adeep93]

hi @Geo3814165754z5 ,

Can you share the 'Acrobat.DMP' with us?

[Geo3814165754z5]

https://drive.google.com/file/d/1FBJpof2rm5WoCiIB2VjKjN7eAoTDuC4_/view

Hi Adeep, you can download the Acrobat.DMP from the given Google Drive link, as I could not upload the DMP file here

[TanviRastogi]

Hi,

Please share test file also with which crash is reproducible. Is this happening with only form PDF files or any PDFs?

Thanks

Tanvi

[Geo3814165754z5]

This is the Editable Sample PDF I have used. It happens in all PDFs

[TanviRastogi]

Hi

Can you please try updating your Reader to latest version and let us know if you are still facing this issue?

Thanks

Tanvi