Adobe Reader has stopped working

[Kenneth36807374uhce]

Log Name:      Application

Adobe Reader keeps crashing after an update on 04/12/2024.

How can I resolve this issue?

Source:        Application Error

Date:          4/16/2024 4:54:23 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      RDS.domain.com

Description:

Faulting application name: AcroRd32.exe, version: 24.2.20687.0, time stamp: 0x66171c08

Faulting module name: AcroRd32.dll, version: 24.2.20687.0, time stamp: 0x66171c02

Exception code: 0xc000041d

Fault offset: 0x00404d8c

Faulting process id: 0x8074

Faulting application start time: 0x01da904038013197

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Report Id: 9ece0810-29e2-467c-942d-390c34d91fac

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2024-04-16T20:54:23.487735300Z" />

    <EventRecordID>1382329</EventRecordID>

    <Channel>Application</Channel>

    <Computer>RDS.domain.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AcroRd32.exe</Data>

    <Data>24.2.20687.0</Data>

    <Data>66171c08</Data>

    <Data>AcroRd32.dll</Data>

    <Data>24.2.20687.0</Data>

    <Data>66171c02</Data>

[StoopidMonkey]

Good morning @Meenakshi Negi , please can you provide an update on this case for us?

[Stopler36824465nuem]

Probable you all found this allready:

The work a round on here worked for us. Solved: Re: after closing adobe reader comes "Not Respond... - Adobe Community - 14560640

It is a manual solution for who is using adobe reader on the RDS servers:

The problem is the ad on the left  and I had also a problem with the wizard that was not finished.

It takes some time to load the ad and when I tried to close adobe before it was loaded there is a crash.

When I wait till it is visible adobe reader works fine.

To solve this go to Menu and click on Disable new Acrobat Reader.  It was fixed for me.

If there is an option to set this as default for all the RDS users that would be nice.

[ewaldb45115194]

I'll post the workaround also here:

Manual Workaround:
After opening Adobe Reader
Klick on "Menu"->"Disable new Acrobat Reader"
After Adobe Reader restarted, the issue should be solved.

Multiuser-Rollout of the Workaround:

In the registry this is the following setting:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral]
"bEnableAV2"=dword:00000000

Value 00000000 = old UI

Value 00000001 = new UI

You can roll this out to all affected users on the RDS servers through Group Policy Preferences.

[Branko24935891sx7q]

Update - Sent out emails to 30 users to try work around - Only 1 confirmed they applied the fix. 
Waiting on others > Will monitor. 

[Kenneth36807374uhce]

I do not believe your work around is valid for the info in this thread.  The issue is that opening a PDF and it can be any PDF, Adobe Acrobat crashes with the message shown.  

[StoopidMonkey]

Kenneth is correct, Adobe Reader is still crashing on our RDS servers even with the old UI enabled.

[erpguy8c]

a recent optional update to Adobe Reader has just came out on May 5 - version 24.002.20736.
download & test this new update from here as to whether or not the crashing problem is fixed with this update.

[StoopidMonkey]

Unfortunately we're still seeing the same crashes with this latest version. This really needs to be fixed ASAP.

[Kenneth36807374uhce]

Looking through the logs today and now I see a new error:

Faulting application name: AcroCEF.exe, version: 24.2.20736.0, time stamp: 0x66363e51
Faulting module name: libcef.dll, version: 112.5.0.0, time stamp: 0x631bae2d
Exception code: 0xc0000005
Fault offset: 0x00000000012c8289
Faulting process id: 0xb010
Faulting application start time: 0x01daa09389a69390
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_1\AcroCEF.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_1\libcef.dll
Report Id: fd07eb30-cab6-48dc-8583-3fa20033c68a
Faulting package full name:
Faulting package-relative application ID:

[Kenneth36807374uhce]

I can confirm version: 24.2.20736.0 has the same exact issue

Crashes with the same error

Faulting application name: Acrobat.exe, version: 24.2.20736.0, time stamp: 0x66365a08
Faulting module name: Acrobat.dll, version: 24.2.20736.0, time stamp: 0x66365a01
Exception code: 0xc0000005
Fault offset: 0x00000000008fbeeb
Faulting process id: 0xae6c
Faulting application start time: 0x01daa14dd4cb3dca
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: 2fac1377-7503-43b6-9754-2111b697be60
Faulting package full name:
Faulting package-relative application ID

[Kenneth36807374uhce]

Here is my resolution to this.

Install FOXIT reader on the RDS and that is what users will use when they need to view a PDF

Adobe PRO license for those that need to edit PDF deployed through GPO

or

Adobe PRO license for everyone and call it a day

[Becky38942538693q]

BUMP! Yes, this is incredibly annoying. I just lost two hours' worth of work. The app randomly stops working. I'm on a Mac, using Adobe Reader to comment on a pdf (I do not need to edit or make changes).