Inspiring

Answered

Adobe Reader quit unexpectedly

Forum|Forum|2 years ago
September 17, 2023
53 replies
196601 views

I kept getting this problem with my Adobe Acrobat reader. I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help!

<title altered for clarity-kglad>

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Correct answer DSteeleman

Thank you Amal, The AcrobatDCx64Upd2300820555.msp update seems to have fixed the issue.

D. Steele

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C

Cstew2019

Known Participant

Did a fresh install of Windows 11 and a fresh install of Acrobat, still crashing as soon as thumbnails are being generated..

F

Fred325198888kqs

Participating Frequently

I received an automatic Adobe update this morning and so far it has solved the problem regarding the constant popup "Acrobat quit unexpectadly. Click Learn more for possible fixes." If you do not have automatic updates, you may want to check if an update is available. The version I have now of Adobe Acrobat (not reader) is 2023.006.20320. Fingers crossed this problem is now solved permanently.

kglad

Community Expert

thanks for the update @Fred325198888kqs.

for others you can check for an update, but be aware that adobe rolls out updates to different users at different times.

E

eddie_77Author

Inspiring

There was an update that pop up while using Adobe DC. I thought it would solve the problem but it made it worse for me. Previously those quite expectedly prompts appeared but nothing much happened.. it seems i could still use and just close the prompt. NOW Adobe just quit/crash.close/shut whatever you call it without the prompt! Please guys please, do something, please fix it, please...

M

mikeycpa

Participating Frequently

It's not getting any better and the time invested is crazy! And I'm paying monthly for the product. Live support didn't solve a thing.

kglad

Community Expert

i don't understand why anyone here is paying anything. it's still a problem that adobe's free reader isn't working for everyone, but a number of posters here are looking for solutions in the wrong place.

this thread is devoted to adobe acrobat reader. users paying for a product are probably using for adobe acrobat pro and should be posting in the acrobat forum, not the acrobat reader forum.

M

matuko

Participating Frequently

This is ridiculous. Love to get my annual bill for $225 and then have to deal with error popups every time I open a PDF.

F

FuzzyJohn

Known Participant

MeenakshiNegi posted several times about the collection of Crash Logs.

Method 1: Using the Adobe crash reporter

Later the error came and nothing happened. I did not get the Adobe crash reporter.

Method 2: Using Windows error reporting to collect Acrobat/Reader crash dumps

Again, I followed the procedure to add the necessary values to the Windows Registry.

The error came and no Crash Dumps were created.

Why is this? I am using Windows 11 Pro 22H2 22621.2361 (64-bit) and Adobe Reader DC 2023.006.20320 (64-bit). I have done these procedures on another computer running Windows 10 with the same results.

Then...

Besides this, following the other troubleshooting steps, I uninstalled Adobe Reader DC and used both Cleanup Tools (AdobeAcroCleaner_DC2021.exe and AcroCleaner_DC2015.zip) since I originally had the 32-bit version which later was automatically upgraded to the 64-bit version. I then installed Adobe Reader DC 2023.006.20320 (64-bit). On first start I got the New Acrobat Experience View. Over the next few days I switched back and forth between the New Acrobat Experience and the Classic. Come today, in Classic I cannot find the "Enable New Acrobat" menu item under the View menu.

kglad

Community Expert

@FuzzyJohn

in windows, it's under the hamburger menu at the top left.

kglad

Community Expert

@kglad

It is under the hamberger menu when you are un the New Acrobat.

My problem is that after switching to Classic, where it should be under the View menu, it is no longer there. In the past days it was as I switched back and forth trying to decide which to keep. No it's gone. Maybe it got tired of me not making up my mind fast enough... AI.

sorry i got that wrong. (i haven't received the new acrobat yet.)

maybe adobe support can help. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

F

fna-00

Participant

We're seeing this on windows with multiple customers and many devices as well for about 2 weeks.
"more information" will lead to 404 not found page on adobe.com and "skip" closes windows without any changes.
Please fix this!

R

Raß32559924hpe2

Participant

It helped me to disable the "PDF thumbnail preview in Windows Explorer"

R

Ross3257468449n9

Participant

Myself and numerous coworkers having this same issue. Quick print (in Outlook 365) and right click-print (in Windows Explorer) are not functioning. The PDFs will print if you manually open the PDF and go to File -> Print, or Ctrl+P. I have disabled the "new Acrobat" for all users, problem remains. We've also used the fixer, done fresh installs numerous times, etc.

P

patricia9876543210

Participant

This is what happens when software companies do "updates" without actually testing them. It wastes a lot of time within organizations - for what? A nicer looking UI - if it's not broke.......

I

IT_Coffee

Participant

Hi All

We also had this issue ( + quick print from Outlook not working anymore)

Disabling the new Acrobat seemed to have fixed it for our users

Found the solution on another post:

https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-quick-print-not-working/m-p/14093756

A

AerTanner

Participant

This fixed it for me. Now I have the problem though that all of the menu type is annoyingly too large. sigh

F

FuzzyJohn

Known Participant

Also, don't know if this is related to the problem at hand, but I found that in Settings | Apps | Default Apps Adobe Acrobat shows up twice. Each entry has the same set of file types.

A

AerTanner

Participant

Me too. All of it.

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FuzzyJohn

Known Participant

Set Microsoft Edge as the Default PDF. Uninstalled Adobe Reader DC 64-bit and ran the 64-bit cleanup tool. Restarted the computer. In Explorer I still found Adobe folders in Program Files, Program Files (x86), ProgramData, Users\<username>\AppData\Local, Users\<username>\AppData\LocalLow and Users\<username>\AppData\Roaming. Registry Editor also had many references to the Adobe locations left behind after the cleanup tool.

I deleted the folders in Windows Explorer but left the Registry alone.

Restarted the computer and installed Adobe Acrobat Reader DC 64-bit 2023.006.20320. Used the computer for several hour without any errors.

Shut down the computer (Windows 11 Fast Start option is turned on). Later started the computer and within 5 minutes, without doing anything Adobe related the error message popped up.

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