Adobe Reader quit unexpectedly

[eddie_77]

I kept getting this problem with my Adobe Acrobat reader.  I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help! 

<title altered for clarity-kglad>

[Aakash Deep]

Hi everyone,

Thanks for reaching out to us!

Could you please perform the following workaround which is to set 'bDisableSuggestWorkaroundsAtLaunch' in Registry editor at 'Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral\CrashDataAtLaunch' to 1 and let us know if you're facing this issue again?

[G_Man]

Let me understand this fully: You're asking everyine to edit their Windows Registry to deal with this issue? 

[kglad]

@G_Man 

if you're not comfortable editing your registry, don't.

[FuzzyJohn]

Let me understand this fully: You're asking everyine to edit their Windows Registry to deal with this issue? 

By G_Man

At this point I would take this as a trobleshooting step.

If anybody does not feel at ease editing the Windows Registry, by all means DO NOT do it.

[fna-00]

We'll try this and let you know! Thank's!

[FuzzyJohn]

Hi everyone,

Thanks for reaching out to us!

Could you please perform the following workaround which is to set 'bDisableSuggestWorkaroundsAtLaunch' in Registry editor at 'Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral\CrashDataAtLaunch' to 1 and let us know if you're facing this issue again?

By Aakash Deep

In my configuration 'bDisableSuggestWorkaroundsAtLaunch' does not exist at that registry key.

I created a DWORD (32-bit) Value (REG_DWORD) with that name and set it to 1.

[Aakash Deep]

Yes @FuzzyJohn , this should work.

Let me know in case you have any other queries.

[PierreMrsFr]

Same for me, i've create the DWORD (thank to your advice)
Please note my other DWORD value (iCrashCountAtLaunch = 25)

[FuzzyJohn]

So far, after about 2 hours of use,  no error message. Will continue to watch.

[Fred325198888kqs]

Same here.  So far so good.  However, I've had what I thought where fixes in the past and the error comes back later.  fingers crossed again.

[kglad]

good to hear about the (tentative) fixes.   be aware that updating reader may require repeating the fix.

[PierreMrsFr]

Good news, 1 week since the update, and no more popup ! 
Evrything seems to work normally now.
Acrobat 2023.006.20360

[G_Man]

Not for me. Every time I boot up, I get the popup, plus every time I export a PDF. 

[PierreMrsFr]

@G_Man With Acrobat Reader ? Latest update ?

[G_Man]

Yes, that's correct. I'm up to date with Windows and all Adobe CC apps. 

[FuzzyJohn]

G_Man With Acrobat Reader ? Latest update ?

By PierreMrsFr

I am in the same boat as @G_Man: I got the Adobe Reader DC update to v2023.006.20360 last week but as soon as I undid the registry setting that blocks the error, I started getting the messages again.

@PierreMrsFr: Since you updated and you say you got no error, do you have the registry setting that is supposed to block the error still enabled? I am talking about the 'bDisableSuggestWorkaroundsAtLaunch' which was posted here by someone from Adobe about a week ago.

[PierreMrsFr]

@FuzzyJohn you're right, I've keep the registry change.
To be honest, I was so exhausted by this popup, whatever the stable solution is, I will be satisfy.
But I can understand that this tips looks to be a tips rather a decent Adobe public solution. I will try whithout the registry key.

[PierreMrsFr]

OK, this hasn't last more then 15' : once I delete the registry key, the popup is back 😢
I'm speechless..😓

[G_Man]

No, I did not edit my registry. The frequency of the popups is the same now as it has been for the past six weeks. 

[stuartw53760648]

Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

This worked for me.

[PierreMrsFr]

For many of us, this tips has also worked ... few hours, then the message come back.

[FuzzyJohn]

For whatever it's worth, a new update was released today for Adobe Reader DC. Other Adobe Acrobat products may have this update as well.

This update brought the version of my Adobe Reader DC 64-bit to 2023.006.20360.

Immediately after the update I went back into the Registry Editor and set the 'bDisableSuggestWorkaroundsAtLaunch' value to 0 (zero). This is the same as deleting it. So far the "Acrobat quit unexpectedly" message has not shown up.

I'll keep an eye on it.

Here are the details for the 23.006.20360 Optional update, Oct 17, 2023 update or hotfix. Nothing specific about the problem we've been having.

[FuzzyJohn]

Unfortunately after a computer shutdown and restart the error is back. I got the error after saving a PDF file to which I added a comment and closing Adobe Acrobat Reader.

I will set the 'bDisableSuggestWorkaroundsAtLaunch' value back to 1.

[andus.andre]

Eureka! It has nothing to do with windows, or even with Adobe. It's your brwoser extension, in my case Chrome with the Acrobat extension. I have just had a corrupted Chrome profiles and had to uninstall and reinstall Chrome and redo each of my many work based profiles. In EACH case on syncing I sopecifically REMOVED the extension. That annoying popup no longer affects me on my main PC. I have not yet reinstalled the extension from scratch. Dare I? My other PC and laptop still have the issue, with the same non corrupted profiles. Remove the Acrobat extension.

[FuzzyJohn]

Eureka! It has nothing to do with windows, or even with Adobe. It's your brwoser extension, in my case Chrome with the Acrobat extension. I have just had a corrupted Chrome profiles and had to uninstall and reinstall Chrome and redo each of my many work based profiles. In EACH case on syncing I sopecifically REMOVED the extension. That annoying popup no longer affects me on my main PC. I have not yet reinstalled the extension from scratch. Dare I? My other PC and laptop still have the issue, with the same non corrupted profiles. Remove the Acrobat extension.

By andus.andre

How about those (like me) who are using Microsoft Edge and no Acrobat Extension?