Adobe Reader Send for Signature

Report · Jun 15, 2017

One of our users is trying to do the "Send for Signature" function from Reader and/or Reader Pro DC but it will not work. We use an Enterprise site license, so they do not log into Adobe accounts in the Adobe applications, though they do have Adobe accounts for home use.

Their experience is that they select the Send for Signature option from the Tools menu and are prompted to either Sign In or Upgrade:

Upgrade takes them to a Subscription purchase webpage.

Signing in with an Adobe account removes the Sign In option but still only allows the Upgrade option:

However, if i sign in with my Adobe account the Signature option continues as expected:

The only difference between my account and the user account is that mine is a Full System Administrator, but we both have the same product licenses applied.

Any help would be appreciated.

Thanks

Report · Jun 15, 2017

Hi andyspaterson,

Adobe Send for Signature is a paid service. That is the reason when the users try to access the service they get the option to upgrade the service.

I have checked that you have the Creative Cloud license.

It seems that you are using the same credential to sign in under which you have the CC license. That is why you are able to send the documents using Send for Signature.

Let us know if you have any questions.

Regards,

Meenakshi