Adobe Reader slow closing

[DJ37004828acld]

Good day,

I am experiencing an issue with some of the users that we do IT for where Adobe is slow in closing PDF's. The PDF's open correctly without any delay's or issues but when closing it takes about 30 seconds to close.

I have disabled all security settings, run a repair, re-installed Adobe reader (Both 64bit and 32bit).

Any advise on how to resolve this will be appreciated.

Thanks

[SFcwp]

This solved the issue for me as well! Thank you for the screen shot on where that setting is as well, legend!

[ennui101]

Thank you. Thank you. Thank you. You have saved me and I daresay many others valuable time. REALLY appreciated.

[wmurdock]

That's great that this works, but one day they're going to decide that the New version is "Ready" (when it's presumably not), and get rid of the old Adobe version...

[MeganLivOCA · Accepted solution]

I have been having this same problem, except I'm on a Mac and use Acrobat Pro.

Specs: MacBook pro, 16-inch, M3 Max chip, 36GB memory, macOS Sonoma 14.5

Files open just fine but take forever to close. If you try to close a few back to back, Acrobat freezes & crashes. I send the crash reports every time. I already had the Generative AI disabled, so I don't think that has anything to do with this problem. I've reverted to the "old" Acrobat now, and although I've only been using it for a few minutes I haven't had the problem at all. Opened & closed many documents just fine.

I wanted to add my reply in case someone else showed up with the same problem on a Mac. The "Disable New Acrobat" isn't in the same place in the menus as it is in the Windows version. Instead go to View > Disable new Acrobat.

[Disovery38474403l65h]

nice thanks 

[JAHMEBC]

I disabled Adobe New Reader under View and this fixed the problem of the spinning wheel on my Imac when trying to close an Adobe file

[Tariq Ahmad]

Hi @DJ37004828acld and all, 

There have been some updates since this issue was reported. Following up to check if you are still experiencing this issue. If yes, let us know, and we would be happy to assist. 

~Tariq

[S. S]

Hello Everyone, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[defaultb05kan38cjyx]

This problem still exists in 2024.003.20112

[S. S]

Thanks @defaultb05kan38cjyx for keeping us posted.

The team is investigating this, and we will share further updates once we hear back.

-Souvik

[S. S]

Hi @defaultb05kan38cjyx,

We are live with the latest version (2024.004.20220).

Would you mind updating the app to the latest version and letting us know if the issue is fixed for you?

To do so, click on Menu-> Help-> Check for updates.

If the issue persists, would you mind getting on a call with me? 

Do respond to the thread, and we can take this up further accordingly.

-Souvik

[wmurdock]

Had a user today make the same slow & crashing complaint. Maybe fire the team who made the "New Adobe" and start over from scratch? Focus on optimization

[kevin_4979]

Update for any users around 12/16/2024:

Adobe pushed out an update 2 weeks ago with PDF's opening slowly from local/network locations, this behavior usually happens on the 3rd PDF/..4..5, etc. After troubleshooting numerous hours with companies, found out doing these changes underneath help speed up the process, not perfect though. Adobe said they have a major update ready to fix this bug in early January after chatting with them/confirming.

Make sure Page cache is unchecked under

Edit > Preferences > Page DisplayGo to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files.Lastly, ensure new Acrobat is disabled, Hamburger Menu > disable new Acrobat.