Adobe reader will not open Windows 11

New Here ,
Oct 16, 2021 Oct 16, 2021

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I can not open Reader, either by opening a PDF or by opening the app directly. I am using Windows 11.

 

I have tried uninstalling/reinstalling. Running repair. Rebooting. I have also tried downloading from the windows store and from adobe's website, and no luck either way.

 

When I try to open Reader I get the blue loading circle, and never goes away. Help appreciated!

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Crash or freeze , General troubleshooting

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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Windows 11 is not officially supported yet.

https://helpx.adobe.com/reader/system-requirements-reader-2020.html

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New Here ,
Mar 20, 2022 Mar 20, 2022

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When will this be corrected?

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New Here ,
Jun 23, 2022 Jun 23, 2022

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Experiencing the same problem. Will there be a fix for this issue?

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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@Skyler22189650mw0p 

Hello,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader DC.

 

Please try installing the latest 64-bit version of Acrobat Reader DC from the link here: Adobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

 

Let me know if this version runs fine or if you still experience issues with the launch.

 

If you still face issues, please share a screen recording of the same situation so that we would investigate further.

 

Thanks,

Souvik.

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New Here ,
Jun 23, 2022 Jun 23, 2022

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Hi Souvik, thank you for the quick response! I have done this already today. I even assigned an Acrobat Pro license to this user, downloaded the cloud app and tried to run it from there. The Adobe Cloud app said that it is not supported on Windows 11.

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