Adobe Reader won't download and install

[stephenh62388257]

I'm trying to download the free Reader DC on my Windows 10 desktop PC and it fails every time. Any help please?

[~graffiti]

How exactly is it failing?

Can you download and install from here: Adobe - Adobe Acrobat Reader DC Distribution

[stephenh62388257]

I download and the installer won't install - after about 6% it asks me to retry and when I do it fails and says there was a connection error

[stephenh62388257]

I tried to download from the address given on the reply and it said file corrupt or invalid signature so it wouldn't inatall

[AnandSri]

Hello Stephenh,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine, then download the setup of Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820071/

Complete the installation process, then reboot the machine. Once Adobe Reader is installed, located the icon, right click and choose Run as Administrator.

Once Adobe Reader is installed, install the latest patch Adobe Reader 19.008.20080 from help>check for updates, reboot the machine and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[stephenh62388257]

Thankyou but I'm not tech savvy and I'm not sure how I complete the installation process from the download address you gave me. I get  an FTP Directory with 7different addresses on it. Which do I click to install?

[AnandSri]

Please open the link ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820071/

then download the file AcroRdrDC1900820071_en_US.exe

Once the setup is downloaded, run the setup and finish the installation process.

Let us know how it goes.

Thanks,

Anand Sri.

[cindy5C73]

Hi Anand,

I Adobe Reader wasn't opening pdf documents so I uninstalled Adobe Reader to re-install. I have been having difficulties re-installing as I kept getting the message that the newest version was found. I came across this community and ran the cleaner file. Then I tried to install the file you suggested above and got another error message 1722. "There was a problem with this Windows Installer package". It said to contact the package vendor. 

I have several pdf files that I need to open. I am so desperate to get this resolved. 

[stephenh62388257]

I followed your instructions and cleaned Reader from my system but when I download the setup it says The signature on it is corrupt or invalid. So I can't install.

Any further suggestions?

[AnandSri]

Hello Stephenh,

I am sorry for the delayed response and inconvenience caused, are you still experiencing the issue? If yes, please remove Adobe Reader using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820081/

If you still experiencing any issue, please create a test user profile with full admin rights and install Adobe Reader and check.

Let us know how it goes.

Thanks,

Anand Sri.

[cindy5C73]

Anand,

Can you tell me how to create a new profile with admin rights? Maybe I need to have full admin rights for the download to work.

Cindy

[stephenh62388257 · Accepted solution]

I have now managed to download so problem sorted. thankyou

[AnandSri]

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

[Steve218422575ahq]

No links work on this, clean up the trash please

[Carol22963643m7de]

TKs. so much.Finally worked!

[John232852176eb9]

I'm running Windows 7

[rhdurston]

Hi, I have done everything and cannot download Reader. The fpt will not open ina any browser, is there anyway to get online help to fix this as I am old and computer useless. Cannot luive with .pdf files!!!