Adobe ReaderX can not open sharing files on Server

[symbol_luo]

As my title described, I installed ReaderX successfully, can open local pdf files on my computer ,but when I access files on share server, a popup message shows "There was error opening this files. Access dnied." Surely I have rights accessing those files.

Anybody can help me? Thanks .

[AbhigyanModi]

We are investigating the issue. Just to be sure about the scenario, number of you have reported this to be a problem with DFS. Is there anyone who is facing the problem but is not using DFS?

thanks,

abhigyan@adobe.

[vsajip]

@Abhigyan: I'm facing the problem and I'm not using DFS: My server is a NAS box running Linux.

[AbhigyanModi]

thanks. Can you please also confirm if the problem goes away if you turn off protected mode from the Reader X preference panel as pointed by Endaar above.

[vsajip]

Yes, I can confirm this. With Protected Mode turned off, I can open files on network shares as expected.

[AbhigyanModi]

thanks for the information, we're working on it.

-abhigyan@adobe.

[axisfirst]

I have the same problem and am NOT using DFS. I am using

Win Server 2008 x64 in Terminal Services mode. I get the problem when opening a PD

F from a UNC path but not locally. Disabling Reade

r protected mode cures the problem.

[ManishPali]

Do you use any Remote Desktop Gateway to access terminal services? To know if you are using one, try the following:

1. Start -> Run, type mstsc and press ENTER

2. Click Options, click the Advanced tab, and then, under Connect from anywhere, click Settings.

You could provide the snap of this dialogs.

[rbkirker]

We use a Snow Leopard Server. The network includes Windows and Mac

computers. ReaderX was installed on one of the Mac Snow Leopard computers

and a Windows 7 computer. The results were the same. I reverted to reader

9.x on both computers and all is fine. Hope this helps.

Regards,

Randy Kirker

Do you use any Remote Desktop Gateway to access terminal services? To know if

you are using try following:

1. Start -> Run, type mstsc and click ENTER

2. Click Options, click the Advanced tab, and then, under Connect from

anywhere, click Settings.

You could provide the snap of this dialogs

>

[rbkirker]

Sorry but I misspoke. The Mac versions works just fine when accessing files

from any source. The Windows 7 version can only open local files. It can not

open ANY files from ANY external source (Mac or PC). But, asw I said before

version 9.x works fawlwssly when opening .pdf files from ANY source.

Regards,

Randy Kirker

We use a Snow Leopard Server. The network includes Windows and Mac

computers. ReaderX was installed on one of the Mac Snow Leopard computers

and a Windows 7 computer. The results were the same. I reverted to reader

9.x on both computers and all is fine. Hope this helps.

Regards,

Randy Kirker

Do you use any Remote Desktop Gateway to access terminal services? To know if

you are using try following:

1. Start -> Run, type mstsc and click ENTER

2. Click Options, click the Advanced tab, and then, under Connect from

anywhere, click Settings.

You could provide the snap of this dialogs

>

[ManishPali]

Does it maen that you have a Snow Leopar server which has some shared folders and you can acess pdfs from this folder in Mac Reader X but not in Win Reader X? Can you access pdfs shared from a windows serever/system in Win Reader X? Please confirm.

Note: To make sure if Reader X could access Windows share or not, on your win machine access following path \\localhost\c$ which is essentially your C: drive and try to open any pdf.

[rbkirker]

Sorry but I misspoke. The Mac version of Reader X works just fine when

accessing files from any source. The Windows 7 version can only open local

files. It can not open ANY files from ANY external source (Mac or PC). But,

as I said before version 9.x works flawlessly when opening .pdf files from

ANY source.

Regards,

Randy Kirker

Does it maen that you have a Snow Leopar server which has some shared folders

and you can acess pdfs from this folder in Mac Reader X but not in Win Reader

X? Can you access pdfs shared from a windows serever/system in Win Reader X?

Please confirm.

Note: To make sure if Reader X could access Windows share or not, on your win

machine access following path which is essentially your C: drive and try to

open any pdf.

>

[Kshakti]

Hi Rbkirker,

Is it just the common shared folders (from MAC SMB share and from windows PC the simple share) ?

Or the share is using any kind of file system like DFS/NAS etc ?

[rbkirker]

Our network includes a Snow leopard server, 3 Macs running Snow leopard, a

Mac running Leopard, 2 PC's running Windows 7 and an XP PC. Any of these

computers can share files within the network. The Mac version of Reader X

works just fine on any of our Macs when accessing files from any source. The

Windows 7 version of Adobe Reader X can only open local files on it's hard

drive (c:). It can not open ANY files from ANY external source (Mac or PC

server or not). Windows Adobe Reader version 9.x works flawlessly when

opening .pdf files from ANY source. Our server uses HFS+. Hope this helps.

Regards,

Randy Kirker

Hi Rbkirker,

Is it just the common shared folders (from MAC SMB share and from windows PC

the simple share) ?

Or the share is using any kind of file system like DFS/NAS etc ?

>

[Kshakti]

Hi Randy,

We tried accesing the PDFs using Reader X on Windows 7 and WinXP machine from the MAC 10.6(Snow Leopard) Server.

MAC Server uses HFS+ and the share protocols enabled by us were SMB and NFS.

Can you please let us know about the share protocol used to share the folders in your case?

Thanks

[rbkirker]

SMB. See attached.

Hi Randy,

We tried accesing the PDFs using Reader X on Windows 7 and WinXP machine from

the MAC 10.6(Snow Leopard) Server.

MAC Server uses HFS+ and the share protocols enabled by us were SMB and NFS.

Can you please let us know about the share protocol used to share the folders

in your case?

Thanks

>

[R_J_R]

I have this problem, and am not using DFS.

Since upgrading to Reader X from Reader 9.x on my Windows 7 64-bit PC, no PDF file can be opened, including those being opened from local disk.

Disabling Protected Mode "fixes" this, enabling PDFs to be opened.

I have tried doing an uninstall / reinstall of Reader X, but the problem persists.

Richard

[AbhigyanModi]

The problem you are facing seems to be different from the rest of the folks in this thread. I'd suggest starting a new thread including information on the virus scanner, and other protection software that you might have on your machine.

[jbowmansunmaid]

I'd like to report that I have this issue in the following environment:

Windows 7 and XP client

Windows 2003 server

Basic shared files, no DFS

Volume shadow copy is enabled if that makes a difference

Result: Mapped drives fail, and UNC paths work, as some of the original posters stated.

I checked the permissions, and while I have group permissions, I don't have any individual user permissions on the files/folders. Process explorer shows that all of my group tokens are set to Deny on the sandbox process, but that doesn't explain why I can open files with full UNC paths.

I haven't yet tested it on the 2008 R2 servers, we aren't using those in production, and will be going to a large Solaris-based NAS for file access soon anyway. That's offline right now or I'd test it as well.

[rbkirker]

Why am I being sent e-mails of this type? They started after I posted in you

forum.

I'd like to report that I have this issue in the following environment:

Windows 7 and XP client

Windows 2003 server

Basic shared files, no DFS

Volume shadow copy is enabled if that makes a difference

Result: Mapped drives fail, and UNC paths work, as some of the original

posters stated.

I checked the permissions, and while I have group permissions, I don't have

any individual user permissions on the files/folders. Process explorer shows

that all of my group tokens are set to Deny on the sandbox process, but that

doesn't explain why I can open files with full UNC paths.

I haven't yet tested it on the 2008 R2 servers, we aren't using those in

production, and will be going to a large Solaris-based NAS for file access

soon anyway. That's offline right now or I'd test it as well.

>

[RevBanker]

2008 R2 makes no difference.

[jbowmansunmaid]

By posting you get subscribed to the thread. There's a toolbox in the upper right hand corner that lets you turn notifications off, and an option in Your Stuff->Preferences to turn the behavior off completely.

[Endaar]

In my case it does appear this issue is limited to DFS shares. I've tried opening the same file via DFS and then directly via the share on the server. The error occurs when using the DFS link but not the direct link.

If it helps, my DFS servers are Win 2008 R2, and they are pointing to file servers running Win 2003 R2.

James

[AbhigyanModi]

thanks, we are able to replicate the problem on DFS.

-abhigyan@adobe

[rbkirker]

Our Server uses Snow Leopard.

thanks, we are able to replicate the problem on DFS.

-abhigyan@adobe

>

[ghblax_54601]

We are experiencing the same issues as described in this discussion. What are the security impli

cations of turning off "Enable Protected Mode at startup"

?