Adobe Sign Asking for Signer to Download

[Gayle5E90]

I'm currently having trouble with my Adobe sign. Everything goes well until the person I have requested signatures from gets to the last signature and adobe asks them to download the form and install the software even when they already have the program. If the signer goes to download the form it then disappears and they can't go back to it. Why is this happening? I am running the newest version. If anyone has the answer it would be appreciated.

[Ria Tagra]

Hi @Gayle5E90 

If you send the document for signature from Adobe Sign, it is not necessary for the signers to have the Adobe Sign account.

They will simply receive the document as a link in the email account.

They just need to click on that link and the document will open automatically in the Adobe Sign interface on the browser.

Then they can fill and submit the form, even if they do not have the Adobe Sign account.

Hope that answers your query.

Let us know if you have any questions.

Regards,

Ria