Adobe stays open after quick print

New Here ,
Jul 13, 2022 Jul 13, 2022

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When opening from a PDF Adobe stays open and I need to manually close it each time, annoying when you have loads to print! Can anyone help please?

 

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2022 Aug 09, 2022

Hi All

 

Hope you are doing well.

 

This issue got resolved with the recent update version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hi there

 

In order to get the issue addressed, we need your help.

 

Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

 

Regards

Amal

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New Here ,
Jul 29, 2022 Jul 29, 2022

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Done. I messaged you the links as well.

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi there

 

Thanks for sharing the logs, this issue is reported to our engineering team for review.

 

We will share the update as soon as we get any information from them.

 

Thanks for your time and patience

 

Regards

Amal

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Community Beginner ,
Jul 29, 2022 Jul 29, 2022

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Here are two of the files.  The other file is too large to send here.  Do you have a direct link I can upload the other file to?

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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Hello, I don't get why we, your customers, have to beg to get this issue resolved.  You are the "engineers" and this is your product you should be looking into repairing.  Get on Outlook and do what each one of us are doing with the "quick print" on Outlook, then see what we are enduring each day.  Someone on your end messed up in coding in this recent update and none of us are happy.  So you research it and get the fix done or we all will move onto other platforms to get our job done!

 

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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WELL SAID!!!!!!

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New Here ,
Jul 31, 2022 Jul 31, 2022

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I reported this on the bug report page:

Adobe Not Closing after Quick Print – Share your feedback on Acrobat DC (uservoice.com)

 

Please upvote it so they take notice and fix it.

 

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New Here ,
Aug 01, 2022 Aug 01, 2022

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ustomer is quite unhappy about this. She prints everything, deals with many PDFs daily and does not welcome disruptive change, so I'm reluctant to replace Adobe Reader DC with a competing product.

 

I found previous versions of Adobe Acrobat Reader DC at ftp.adobe.com but they are from 2020 which is a bit old.

Does anyone know where more recent versions can be found?

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Hello,

The same problem for me, always no solution please?

Thx

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi All

 

Hope you are doing well.

 

This issue got resolved with the recent update version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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I downloaded the fix and rebooted my machine.  It still leaves the program open, it just minimizes it to the task bar.  This is still a waste of computer resources as it stays open, and my time to close the program.

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New Here ,
Aug 09, 2022 Aug 09, 2022

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Yes, it's an improvement, but I don't remember it staying open and minimized before either.

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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Hi there

 

We are sorry to hear that the issue still exists with the new version 22.2.20191. Please collect the fresh Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can share them with our engineering team for review.

 

Regards

Amal

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Community Beginner ,
Aug 16, 2022 Aug 16, 2022

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Logs have been created and uploaded:

 

Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20220816_022245_149-win-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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We're using the command line switches to print and minimize.  This is now working again with 22.2.20191.  Please don't mess this functionality up when you try to fix the quick print.

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