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an error occurred while sending mail

Community Beginner ,
Jan 16, 2018 Jan 16, 2018

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Hello.

I get an issue when I press button "Send file as email attachment". An error says  "an error occurred while sending mail".

I want to attach into Outlook. Unfortunately, I have not found a solution on the Internet.

I tried:

1.Checked if outlook is setted as default email. Yes, it is setted.

2.Checked it if is true ( checked in regedit )

3.Checked if the file is not so big(size).

4.Un-ticked the check-box "Enable Enhanced Security" . Still didnt help

5.Checked if in preferences>Email account outlook is setted as default. It is.

I use outlook 2016.

Versions of my Adobe is 11.0.22

Please, really need your help. Trying to find a solution about 1 week.

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Feb 07, 2019 Feb 07, 2019

Hi all,

For the benefit of future visitors, if anyone is experiencing this issue, you may try to use the classic workflow of sending PDF as an attachment: How to use the email icon to directly send file as attachment to get the job done. While we discuss the symptoms of the issue with the other method.

Feel free to update the discussion if you have further questions.

-Tariq Dar

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Thanks Matt!

That was the issue for my user as well.

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