Apostrophes on an eForm are being converted into trademark symbols when viewing in the Adobe Acrobat Reader however it is fine when viewing in chrome

[Guest]

Apostrophes on an eForm are being converted into trademark symbols when viewing in the Adobe Acrobat Reader however it is fine when viewing in chrome

[try67]

Very strange... Do you know what application was used to fill in the form? Can you share a sample file with us?

[Guest]

The eform was generated from Pega application. This is pretty much straight forward, the application is generating a pdf form after mapping its data, that's it.

[Test Screen Name]

A PDF form actually contains  two views of the information. It is the job of the form filling app to make sure the two views look the same. I suspect your Pega app is not doing this right. To confirm we'd need to see a shared file. Please make one without sensitive info, share it, and reply with the public URL.

[try67]

My guess is the application is not encoding the data correctly when it is populating the fields, but without seeing a sample file, and/or the code of the application itself, it's impossible to say for sure.

[sarahp67244842]

I have the same problem occasionally when people fill in the form on their devices (usually an ipad) and send it to me. It works fine when I fill it in on my desktop. The form was created in Microsoft Word then printed to pdf and turned into a fillable form.

Another interesting aspect is that when the filled in form with the error is sent to me, the apostrophe is shown as the trademark symbol, but when I click in the form field it switches back to the apostrophe, just to witch back when I click out. And if I type into the same form field, then click elsewhere on the form, the trademark symbol disappears and stays gone. I'm finding this very mysterious and assume it's a coding situation that gets confused between devices... Any insight or "easy" fixes anyone can give me?

[sarahp67244842 · Accepted solution]

Not sure if this will work for you, but updating the i0S of my ipad seemed to resolve my issue (for now).

[SWF84]

In my case though, it's not related to an iPad. If I open the PDF in the browser, it looks correct. If I open it in Adobe, the issue above happens.

[SWF84]

Did you ever figure out a solution to this? I'm having the exact same problem, only the apostrophes are being replaced by copyright symbols. They show correctly when I click the field, but change back to copyright symbols when I click out of the field.

[Cassandra25814441unxq]

Also having this issue when pasting into into PDF using uipath & powershell script. Same data posted on other pdf forms does not have this issue. Is this specific to the type of font used in the form?

[Whitney28894663h5ti]

I'm experiencing the same issue but the ' is being changed to the copyright symbol (C). When you click in the field to edit the text, it changes back to the correct ' symbol. Also, when printing the document it is printing correctly, it's just changing to a copyright symbol when viewing the form in Adobe Acrobat Pro (on a PC computer).

[edward_8470]

Same problem here, it seems to happen when I'm using the Helvetic font but try to save as a PDF.