AppContainer cannot run due to an incompatibility

[Sean_C547]

Over the weekend, we updated to the newest version of Adobe Reader DC MUI (21.005.20058) in our offices. This morning, everyone was getting the following popup:

Selecting "Open Reader with the AppContainer disabled inside Protected Mode" and clicking OK allows us to open Adobe, but as soon as you re-enable AppContainer then restart Adobe Reader, the popup returns. This happens opening the app directly or opening PDFs both on machine and in network shares.

We haven't changed anything in our policies recently so we're not sure what the cause could be, and searching online, this seems to be an on-and-off issue with no clear fix and not necessarily related to this updated.

Any suggestions of solutions to try would be appreciated.

[AkanchhaS · Accepted solution]

Hi Sean,

Thank you for reporting this to us.

Please refer to this community thread https://community.adobe.com/t5/acrobat-reader/run-in-appcontainer/td-p/12178342 where similar issue has been discussed and resolved.

Try the troubleshooting steps given in the correct answer and let us know if that helps.

Thanks,

Akanchha 

[Sean_C547]

Hi Akanchha,

I tried the troubleshooting steps in the thread you provided but none of them worked.

Protected mode was already turned on within the app, but I added the registry key just to see if it would make a difference. When I opened Adobe Reader, I received a new error:

I'm currently using Windows 10, but I tried switching to compatability mode for earlier versions (Windows 7 and Windows 8). For both, I didn't receive any errors when opening it, but I also could not find the option to enable AppContainer within Protected Mode.

Sean

[BubbleHouse]

So much for 'SUPPORT'. I'm now having the same issue and this thread is almost 2 years old and still no answer. Awesome.

[Sean_C547]

Yep, I'm still having this issue too. I've just been using it with AppContainer disabled, but obviously it's not a very useful feature if it doesn't actually work. And of course. I know this is just a community forum, but you'd think Adobe would have encountered this and provided a fix in an update at least.

[BubbleHouse]

This is a nightmare and especially with a forum full of outdated posts that are no longer relevant to the current software. I need to find another design suite provider because Adobe just isn't cutting it anymore.

[Sean_C547]

No, they really aren't. And this is far from the only issue I've had with Reader that hasn't received an explanation from Adobe. If you find a good replacement, let me know!

[BubbleHouse]

Will do!

[BubbleHouse]

Hi Sean... please check my answer over here. I believe I got this all sorted out...

https://community.adobe.com/t5/acrobat-discussions/acrobat-no-longer-working-in-windows-10/m-p/13597...

[Evron · Accepted solution]

I was able to resolve the error today by installing acrobat 64 bit using the installer.  Reinstalling with Creative Cloud Desktop would NOT work. 

https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

I obtained the attached logs before I found the resolution.

[Eduardo23843371fva7]

Hi everyone I was able to solve this problem by installing Adobe Acrobat in C:\Program Files\Adobe

[MarOne]

Thx man, It worked, hope adobe support learned something 

[AkanchhaS]

Hi all,

Thanks for sharing your findings that the reinstallation of Acrobat from the direct download link did work. 

For someone who is looking for the link, close the CC desktop app and then, 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

~Akanchha 

[николай34698351avlf]

Hello. I noticed that this error can run parallel to error 0x80070643 in WIndows. This error is present in the Windows Update Center, after solving the update problem with this error, the problem with the "AppContainer" disappeared from me.