Application error 0xc0000409

[m_Balmed]

Hello,

I've experienced this within Adobe Reader XI and DC 2015.017.20050 on Windows 7

Typically this is experienced when opening PDF's through other programs (mostly IE or attachments with Outlook), but this has been experienced by opening Reader directly. The typical behavior is that someone attempts to open the PDF, it will fail returning the "The exception unknown software exception (0xc0000409)" and so on. On a second attempt, it goes through without incident and it appears that re-opening additional times after that will not produce the original error. This is typical, but I can't say this is consistent.

I've witnessed this myself on multiple computers with nothing appearing to link them regarding configurations, age, or even workflow. I've done repairs, uninstall/reinstall, reinstalled 2013 C++ runtimes. Disabling Protected Mode at startup did not change anything. I've purged the current_user registry entries for the reader portion of the trees and let them regenerate. I've tried updates to DC, which aren't our standard but I wanted to try anything that may work.

I'm out of ideas aside from wiping and reloading the machines without preserving any data from the old. One machine didn't experience problems until it was reimaged, which suggests the idea of corruption created from the USMT. However, these just started like someone turned on a light switch. Patch history doesn't seem to correlate to when the issues started.

Any additional ideas?

[Adorobat]

Hi m.Balmed,

Could you please try running Reader as an administrator and see if that helps?

Locate Reader's shortcut on the desktop>right-click>Run as administrator.

Awaiting your response.

Shivam

[m_Balmed]

Elevated user permissions aren't available as an option, it's not that it isn't possible, it just isn't permitted.

I do have admin rights myself, and can't recreate the problem as myself. I can't assign to much merit to that however, different profile, and the one and done nature of this problem seems to thwart any logic in regards to recreating the problem.

[Adorobat]

Could you please check if there is an update available for Reader by clicking on "Check for Updates" under Help menu?

You may also visit the following link to download updates manually:

Adobe - Adobe Reader : For Windows

If that doesn't work, try removing Reader installation using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine.

Install Reader DC/ XI from here: Adobe - Adobe Acrobat Reader DC Distribution 

Keep us posted with the results.

[m_Balmed]

cleaned using suggested tool

installed latest according to link provided.

Errors persist

I did enable crash debugging for AcroRd32.exe

Not every 0xc0000409 produces a crash log, but when I open the dmp file in WinDbg it returns:

Access violation - code c0000005 (first/second chance not available)

I'm not terribly skilled at looking at application dmps, system ones are usually a little easier to find the source problem.

[m_Balmed]

So I'm still fighting with this, I have managed to recreate this inconsistently under my own credentials on a few machines. I found the easiest way is to enable the preview pane in explorer and just down arrow through pdf's until it blows up.

I did notice that once it happens, it doesn't seem to happen again for me. I have to reboot for it to be a deal again. I can't say this is what others are experiencing, but once I see the error there is no way I can seem to replicate it again in that instance. Of the 8 machines I enabled crash logging on, only 2 have shown crash dumps and they both give the 0xc0000005 error in the app log as well. The rest consistently give the 409 error and no clue what truly caused it.

I do have a call open to microsoft to see if I can trace down what is actually failing, but I am really hoping I find something here before that.

[Guest]

Hi m.Blamed

Have you found a solution for this?

We are having the same issue and its bothering me.

Kind regards

Dani