Hi Adobe Community
We are reporting a lot of application freezes in our company.
The users, who are affected excpecting freezes 20 times a day, each lasting from 30 seconds to a minute.
Sometimes it's Outlook, sometimes it's Acrobat Reader himself, sometimes it's the phone software or any other software.. It doesn't matter which software is freezing.
Everytime we report a freeze of a software, in the Event-Viewer, under Application we have at the time of the freeze the following entry:
Event ID 1000 - Application Error
The description for Event ID 1000 from source Application Error cannot be found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
The handle is invalid
OS: Windows 10, 21H2, Build 19044.3086
Adobe Reader: 22.3.20263.0
What have we tested and found so far:
Does anyone have any idea what could be the problem here or what else we can try?
Thanks in advance and Regards,
Hi @S S.
Thanks for your answer and sorry for the late response.
I've tested it in our environment. We still have many clients with freezes.
We also disabled the "Enhanced Security", but with no success.
Do you have another idea to solve our issue?
I will run a AcroMon tomorrow. Is it possible to send you the logs afterwards?
Many thanks in advance.