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Application Rendering Issues on Windows

New Here ,
Oct 09, 2018 Oct 09, 2018

After updating Reader DC to the latest version (19.008.20074) all pdf files have rendering issues on PC.

Same pdf open in a browser is correct and on mac they are correct also.

Problem is only on Reader on pc on all our windows machines and at customers as well !

Looks like al transparanties are nog rendered anymore.

Changing the preferences smoothing lines, fonts, pictures has no effect.

What is going on here ???

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Community Beginner ,
Oct 09, 2018 Oct 09, 2018

Hi,

Apologies for the issue you are facing. Can you please send a screenshot of the file rendered. If not confidential, can you also share the file on drive/dropbox.

Thanks,

Rupa

Acrobat Team

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New Here ,
Oct 09, 2018 Oct 09, 2018

Hello,

I have it also on Pro on another pc and a lot of customers with al kind of pdf file’s.

___

M.v.gr<http://M.v.gr>.

R.C. Molendijk

Solution Architect

Save a tree...please don't print this e-mail unless you really need to.

Op 9 okt. 2018, om 11:57 heeft rupaj84466780 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> het volgende geschreven:

Application Rendering Issues on Windows

created by rupaj84466780<https://forums.adobe.com/people/rupaj84466780> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/10667043#10667043>

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Adobe Employee ,
Oct 09, 2018 Oct 09, 2018

Hi R.C. Molendijk​,

It would be great if you could share the snapshot and the PDF with us.

Thanks,

Vinod

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New Here ,
Oct 09, 2018 Oct 09, 2018

Dit you get the file's with my reply from 03.02?

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New Here ,
Oct 09, 2018 Oct 09, 2018

Problem.JPG

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Adobe Employee ,
Oct 09, 2018 Oct 09, 2018

No, we have not received the link to the PDF file. It would be great if you could share the PDF file, as we are not able to reproduce the issue at our end.

Thanks,

Vinod

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New Here ,
Oct 09, 2018 Oct 09, 2018
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New Here ,
Oct 10, 2018 Oct 10, 2018

Did you get the link to the file's with my reply from yesterday (4:56)?

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Adobe Employee ,
Oct 10, 2018 Oct 10, 2018

Yes, we have got the link to the files. We are investigating the issue and let you know.

Thanks,

Vinod

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New Here ,
Nov 26, 2018 Nov 26, 2018
LATEST

Hello,

Any news about the wrong rendering ?

My customers are complaining and i can’t solve this problem on my side.

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