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A
Anonymous
February 9, 2017
Answered

Application unable to Start correctly (0xc0000022)

  • February 9, 2017
  • 23 replies
  • 133684 views

I am using the latest Adobe Acrobat Reader on Windows 8.1.  I have downloaded and am working on various tax forms.  Every time I open the Reader, or open or save an individual file, I get this Windows Application Error, “The application was unable to start correctly (0xc0000022). Click OK to close the application”. 

I have re installed the reader several times and have used the “adobe eraser” to clean out old files.  I have tried the “repair” features.  None have helped.  However, despite the error message, the PDF files usually will open or "save" after several clicks but I can't depend on this.  Can you help?

    This topic has been closed for replies.
    Correct answer Sunil_Soni

    Hello Everyone,

    Sorry for the inconvenience caused to you.

    You must try the following steps-

    Run the repair for the of Microsoft visual C++ 2013 Redistributable(x64&x86) and try again.

           Control Panel\All Control Panel Items\Programs and Features\Visual C++ Redistributable 2013 (right click and repair)

    If it still doesn't work then, uninstall it completely and reinstall it again through-

        Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

    Relaunch the Acrobat Reader

    Let us know if it still doesn't work.

    -Thanks

    Sunil Soni

    23 replies

    Show previous replies
    bendy2017
    bendy2017
    Participating Frequently
    July 4, 2017

    I am experiencing the same issue. I have already uninstalled the Microsoft visual C++ 2013 Redistributable (x64&x86) & reinstalled.

    • Windows 7 pro x64, all latest updates installed.
    • Adobe Reader DC 2017.009.20044
    • Open a PDF file
    • Screenshot of error and task manager to follow.
    alistair78
    alistair78
    New Participant
    July 5, 2017

    If my experience is anything to go by, you won't be able to solve it. I used the Windows 10 reset feature and started again. If that's not an option for you then you might have a very, very long wait for an answer.

    W
    wfintl
    New Participant
    June 27, 2017

    This seems to be a windows issue. Am I right?

    alistair78
    alistair78
    New Participant
    July 3, 2017

    Hi all.

    Just spent 50 mins on a remote control session with Adobe and they eventually gave up. The agent simply said "This is an OS issue, please contact Microsoft."

    When I asked for any details to pass on to Microsoft, he said they had nothing to give! Only workaround for me is to set the Acrobat shortcut to run as admin and I can use Acrobat that way.

    We really need more info on where the fault is. I can't just approach Microsoft (if that's even possible?!) with nothing.

    alistair78
    alistair78
    New Participant
    July 4, 2017

    As nothing was forthcoming from Adobe on this via my support ticket, I decided to reinstall Windows 10 this morning. I'm fixed...at least for now...

    J
    jennifert90122572
    New Participant
    May 31, 2017

    After posting on here and weeks of searching the web I have finally found an answer that has worked for me.  It has been weeks of this constant annoying error message box coming up everytime I opened acrobat reader

    This fix took less than 90 seconds.  Credit to Abdullah Awan on youtube thank you.

    I hope this helps someone else.

    How to fix the error 0xc0000022 on windows 10 - YouTube

    43_daisies
    43_daisies
    New Participant
    May 30, 2017

    This download is no longer available

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    June 1, 2017

    Use following : Shared Files - Acrobat.com

    Let me know how it goes.

    jasonl69080907
    jasonl69080907
    New Participant
    June 8, 2017

    Have the issue when opening a PDF file and also when exporting PDF file to jpeg.

    Yet trying to fix it with the download but the download is not longer available???

      Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

    J
    jennifert90122572
    New Participant
    May 30, 2017

    Hello

    I am having the exact same issues and I have a brand new laptop. I have tried installing the old version of acrobat reader that I had on my previous laptop that worked with no issues at all, but unfortunately this has not fixed the issue.

    I use acrobat massively every day and this is becoming increasingly frustrating and making me less productive as I have to move the error box around my screen constantly so I can see what I am doing as it will not close you have to restart your machine by control alt delete.

    Is their a fix to this yet please

    Thanks in advance

    dennisb44743092
    dennisb44743092
    New Participant
    May 15, 2017

    I tried what was suggested and the problem is still in my Windows 10 system. Any other suggestions? I even uninstalled the reader and reinstalled the latest (still the same version though).

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    May 3, 2017

    Please mark this thread answered/Helpful for other users.

    -Thanks

    Sunil Soni

    A
    Anonymous
    April 25, 2017

    Confirmed: Older version of Adobe (version 11.0) worked. Thanks again all!

    plexus-tech
    plexus-tech
    New Participant
    April 18, 2017

    Latest version of DC, windows 10 creator's update which ran on 4-17-17. Removing and reinstalling does nothing.  I had to revert to Reader 11 to stop the error.  This seems like a pretty big bug, there are multiple threads on this forum about this.

    Sunil_Soni
    Adobe Employee
    Sunil_SoniCorrect answer
    Adobe Employee
    April 19, 2017

    Hello Everyone,

    Sorry for the inconvenience caused to you.

    You must try the following steps-

    Run the repair for the of Microsoft visual C++ 2013 Redistributable(x64&x86) and try again.

           Control Panel\All Control Panel Items\Programs and Features\Visual C++ Redistributable 2013 (right click and repair)

    If it still doesn't work then, uninstall it completely and reinstall it again through-

        Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

    Relaunch the Acrobat Reader

    Let us know if it still doesn't work.

    -Thanks

    Sunil Soni

      patk89933794
      patk89933794
      New Participant
      April 19, 2017

      I've been having this issue for a while and this solution worked for me.  My computer (Windows 10) has  2012, 2013 & 2015 versions of Microsoft Visual C++ so I went down the list and hit repair until there were no longer any options to repair then restarted my computer and opened Reader again.  This cleared up the issue.  Thanks!

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        April 12, 2017

        Hello Everyone,

        Sorry for inconvenience caused to you. Please provide following information :

        • platform/OS Information
        • Reader DC Version
        • Provide exact steps when seeing error
        • Screenshot of the error
        • Screenshot of the Task manager, make sure AcroRd32.exe and RdrCEF.exe are shown in the screenshot

        Kindly keep us posted.

        -Thanks

        Acrobat Team

        danielm12
        danielm12
        New Participant
        April 16, 2017

        Team :

        Platform/OS Info      Windows 10 / OS 14393.1066   64-bit

        Adobe Reader     2017 Release/Version 2017.009.20044

        Exact steps taken:  Opening any .pdf file and then get this message

        Screen shot error message:

        From Task Manager at time of this error:

        Hope this helps.  I am not super technical. 

        G
        garys35260788
        New Participant
        April 18, 2017

        This is exactly what has happened to me when I installed the latest version of Adobe Reader DC on my laptop (MS Surface Pro running Win 10).  I have another PC (also running Win 10) with an older version of Reader - no problems.  I had a presentation to give and had to save all the files in Power Point to get around this problem which would have destroyed my presentation.  Adobe ---- FIX THIS!!

        Gary

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