Assinatura Digital Bloqueia

[Rui_Pereira3707]

Bom dia
Sistema Operativo: Windows 11 ARM

Versão Reader: 2025-001-20432 | 64bit

Pretendo usar o reader para assinar digitalmente documentos PDF, ao usar a funcionalidade Assinar digital em "usar um certificado" corre tudo normal até selecionar  o certificado, após o que liga-se à internet para validar e depois fica bloqueado e tenho de fechar o reader.
outras vezes (raras) avança e na validação do código da como codigo errado, tendo eu a certeza de que o codigo está correto
notas:
1. tenho um cartão ligado com um leitor de cartoes
2. o processo funciona igual noutrp pc
3. o processo funciona no mesmo pc com o programa autenticaçao.gov

[AnandSri]

Hello Rui!

I hope you are doing well.

Does this occur with one specific PDF, or with all the PDFs? Have you tried with a different PDF? For testing purposes, Disable Protected Mode Temporarily: Go to Menu> Preferences > General. Uncheck Enable Protected Mode at startup. Restart Acrobat Reader and the machine, and try signing the document again. Reset application preferences by following the steps in this Adobe help article, and reboot the machine. 

If the issue persists, please collect the logs and a screen recording and share them with us for further investigation.

Thanks,

Anand Sri.

[Rui_Pereira3707]

with every PDFs, Ill try with protected mode disabled 

[Rui_Pereira3707]

exacly the same, it stops, and have to restart the acrobat

[AnandSri]

Hello!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

Is the machine IT-managed or a personal computer? Try changing the network type once and see if you still experience the issue. If the issue persists, please collect the logs from the machine, download the log collector tool, run it, ensure all the log options are selected, try to reproduce the issue, and close the log collector tool. It will generate the logs and a log ID. Please share it with us for further investigation.

Thanks,

Anand Sri.