Billing issue

New Here ,
Feb 22, 2017 Feb 22, 2017

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Why can't I talk with someone by phone to resolve a billing question?

I simply need to cancel the transaction listed below.

Date: 2/21/17 

Description: Recurring Withdrawal Bill Payment - #705227004027/BP ADOBE *PDF PACK SUBS 800-833-6687 CA Card 1406 Merchant Category Code: 5734

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2017 Feb 23, 2017

Hi Tammai19008910,

Please refer to the link below for information to contact our phone support:

Contact Customer Care

Let me know if you need any more assistance with your Adobe account.

Thanks,

Supriya

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Adobe Employee ,
Feb 23, 2017 Feb 23, 2017

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Hi Tammai19008910,

Please refer to the link below for information to contact our phone support:

Contact Customer Care

Let me know if you need any more assistance with your Adobe account.

Thanks,

Supriya

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New Here ,
Jul 14, 2017 Jul 14, 2017

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Adobe communication is appalling. The company stores your credit card details and randomly charges your account. I have had to close my credit card account after Adobe helped themselves to multiple amounts of money. The bank has reissued me with a new card and yet Adobe is still trying to access my account. the bank has alerted the fraud squad to investigate.

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New Here ,
Oct 04, 2017 Oct 04, 2017

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I'm dealing with this issue right now. They charged my card for $10 but I don't have any open plans.

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New Here ,
Dec 04, 2017 Dec 04, 2017

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Me too, and I am unable to call anyone. The link above does not work.

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New Here ,
Feb 23, 2018 Feb 23, 2018

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Seems to be a company supported process.  I cancel my account and then 2 months later they started withdrawing fund from my bank account again.  Has gone on for months.  Now I cannot get any direct contact or returns to my requests.  Their support and customer care processes are a joke.

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New Here ,
May 13, 2021 May 13, 2021

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Same problem here. This is insane.

 

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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There is NO live chat at Contact Customer Care 😞

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Same problem...They double charged me and there is no way to contact them. A company with access to mty credit card needs to have a way to contact them, I am immediately cancelling and disgusted with this lack of integrity and service,.

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New Here ,
Dec 18, 2021 Dec 18, 2021

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This was cancelled Your Adobe Customer Care Case Is Closed CRM:00348001146481. Stop emailing this bill it was paid and cancelled months ago

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