Billing issue

[tammai19008910]

Why can't I talk with someone by phone to resolve a billing question?

I simply need to cancel the transaction listed below.

Date: 2/21/17 

Description: Recurring Withdrawal Bill Payment - #705227004027/BP ADOBE *PDF PACK SUBS 800-833-6687 CA Card 1406 Merchant Category Code: 5734

[sb116 · Accepted solution]

Hi Tammai19008910,

Please refer to the link below for information to contact our phone support:

Contact Customer Care

Let me know if you need any more assistance with your Adobe account.

Thanks,

Supriya

[steveb52441839]

Adobe communication is appalling. The company stores your credit card details and randomly charges your account. I have had to close my credit card account after Adobe helped themselves to multiple amounts of money. The bank has reissued me with a new card and yet Adobe is still trying to access my account. the bank has alerted the fraud squad to investigate.

[blakeleyy98]

I'm dealing with this issue right now. They charged my card for $10 but I don't have any open plans.

[georgeh5565940]

Me too, and I am unable to call anyone. The link above does not work.

[garyf87322168]

Seems to be a company supported process.  I cancel my account and then 2 months later they started withdrawing fund from my bank account again.  Has gone on for months.  Now I cannot get any direct contact or returns to my requests.  Their support and customer care processes are a joke.

[jillc22561989]

Same problem here. This is insane.

[colourz123]

There is NO live chat at Contact Customer Care 😞

[Dallas24205113yvct]

Same problem...They double charged me and there is no way to contact them. A company with access to mty credit card needs to have a way to contact them, I am immediately cancelling and disgusted with this lack of integrity and service,.

[Rick22309128kabt]

This was cancelled Your Adobe Customer Care Case Is Closed CRM:00348001146481. Stop emailing this bill it was paid and cancelled months ago