Blank sign in screen opens and closes repeatedly when opening Reader

[h746f]

When certain members of our team open Adobe Reader it also opens a blank screen with Adobe borders that is visually similar to the sign in screen. This imediately closes and then re-opens repeatedly until they select the close window button at which point this window remains closed and they can use Adobe Reader as normal. Please can you advise on how to stop this from showing?

We have tried re-installing Adobe Reader which has no effect and this is only occuring with some team members. Also it happens regardless of whether you open Adobe Reader from a PDF in File Explorer or just open Reader by itself.

[joshuao93724765]

Do you have a timeframe of how long this should take? It's been about four months.

[Amal.]

Hi there

Sorry to keep you waiting. We haven't got any time line on this as the other team is still working on it to find the fix.

We will share the update as soon as we will hear anything from them,

Regards

Amal

[Amal.]

Hi there

Sorry to keep you waiting. We haven't got any time line on this as the other team is still working on it to find the fix.

We will share the update as soon as we will hear anything from them,

Regards

Amal

[Raúl246114374g85]

Any update with this? we are having the same issue. Nothing worked for us.

[KipDB · Accepted solution]

Just got off the phone with support and we were able to fix this issue by adding 2 registry keys. Hope this works for you all too.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

REG_DWORD 5

iAcroLoginType

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral

REG_DWORD 5

iAcroLoginType

[Raúl246114374g85]

I tried this but i didn't work. ¿Do you know if you have to restart your pc to make it works?