Bought the Export pdf subscription, still asking to subscribe when trying to export file.

[alicynz79139395]

When I open a PDF in Adobe Acrobat Reader DC and click export, convert to word document ( I have purchased the program to do so), it always opens up a web browser that takes me to pricing, like I haven't purchased the program.  I am singed into my account when looking at original pdf.  How do I export to word without having to search through unnecessary open web browsers?

[AkanchhaS · Accepted solution]

Hi Alicynz,

Looking at your account information, we see that you have an active subscription of Adobe Export PDF that should let you to complete the conversion.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work.

Regards,

Akanchha

[Francis22213733pzab]

I have tried bot these solutions and they tell me that the relevant page is not available