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Participant
September 23, 2020
Question

Bug Report

  • September 23, 2020
  • 3 replies
  • 945 views

I am using Acrobat Reader DC and when i trying to find some text in a PDF file using Find Buttoon or CTRL+F the application getting closed.

This topic has been closed for replies.

3 replies

Amal.
Community Manager
Community Manager
October 1, 2020

Hi Manish

 

We are sorry for the trouble. As described the application is crashing when you try to find some text (Ctrl+F)

 

Please try to reboot the computer once and then try again and check for the issue.

 

If it still exists, please try to repair the installation from the help menu and reboot the application.

 

If it still doen't work, please try to turn off the protected mode for testing. Go to Edit > preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click Ok and reboot the computer.
Note: Turning off the security may possess security risks. Please turn on the security after testing.

 

You may also try the troubleshooting steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Let us know how it goes

 

Regards

Amal

 

Participant
January 22, 2021

It didn't worked.

Problem still exists with all PDF Files.

Amal.
Community Manager
Community Manager
January 26, 2021

Hi there

 

We are sorry to hear that. Please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 and reboot the computer once abd check if that works.

 

If it still doesn't work, please try to create a new test user profile with full admin rights in Windows and try using the application there and see if its working fine there.

 

Regards

Amal

try67
Community Expert
Community Expert
September 28, 2020

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat Reader)? What's your OS version?

Participant
October 1, 2020

Adobe Virsion is 2020.012.20048

And OS Virsion is Windows 10 Home single language V 2004

Inspiring
October 1, 2020

Does it happen on every file and if not you will have to atatch this file...

Participant
September 28, 2020

Same here