Bug Report

New Here ,
Sep 23, 2020 Sep 23, 2020

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I am using Acrobat Reader DC and when i trying to find some text in a PDF file using Find Buttoon or CTRL+F the application getting closed.

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Crash or freeze , General troubleshooting , Windows

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Community Beginner ,
Sep 28, 2020 Sep 28, 2020

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Same here 

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Community Expert ,
Sep 28, 2020 Sep 28, 2020

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat Reader)? What's your OS version?

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New Here ,
Sep 30, 2020 Sep 30, 2020

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Adobe Virsion is 2020.012.20048

And OS Virsion is Windows 10 Home single language V 2004

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Engaged ,
Sep 30, 2020 Sep 30, 2020

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Does it happen on every file and if not you will have to atatch this file...

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New Here ,
Jan 22, 2021 Jan 22, 2021

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It happening with every file.

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Adobe Employee ,
Sep 30, 2020 Sep 30, 2020

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Hi Manish

 

We are sorry for the trouble. As described the application is crashing when you try to find some text (Ctrl+F)

 

Please try to reboot the computer once and then try again and check for the issue.

 

If it still exists, please try to repair the installation from the help menu and reboot the application.

 

If it still doen't work, please try to turn off the protected mode for testing. Go to Edit > preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click Ok and reboot the computer.
Note: Turning off the security may possess security risks. Please turn on the security after testing.

 

You may also try the troubleshooting steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Let us know how it goes

 

Regards

Amal

 

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New Here ,
Jan 22, 2021 Jan 22, 2021

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It didn't worked.

Problem still exists with all PDF Files.

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Hi there

 

We are sorry to hear that. Please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and reboot the computer once abd check if that works.

 

If it still doesn't work, please try to create a new test user profile with full admin rights in Windows and try using the application there and see if its working fine there.

 

Regards

Amal

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