Bug Report

Forum|Forum|5 years ago
September 23, 2020
3 replies
945 views

I am using Acrobat Reader DC and when i trying to find some text in a PDF file using Find Buttoon or CTRL+F the application getting closed.

This topic has been closed for replies.

Amal.

Community Manager

Hi Manish

We are sorry for the trouble. As described the application is crashing when you try to find some text (Ctrl+F)

Please try to reboot the computer once and then try again and check for the issue.

If it still exists, please try to repair the installation from the help menu and reboot the application.

If it still doen't work, please try to turn off the protected mode for testing. Go to Edit > preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click Ok and reboot the computer.
Note: Turning off the security may possess security risks. Please turn on the security after testing.

You may also try the troubleshooting steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Let us know how it goes

Regards

Amal

M

Manish BhagatAuthor

Participant

It didn't worked.

Problem still exists with all PDF Files.

Amal.

Community Manager

Hi there

We are sorry to hear that. Please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 and reboot the computer once abd check if that works.

If it still doesn't work, please try to create a new test user profile with full admin rights in Windows and try using the application there and see if its working fine there.

Regards

Amal