Button creation link.

[IT35600447zjzx]

Hi,

I am currently trying to create a button link from one PDF document to another. I create this via "All Tools" then "Add rich media" or "Prepare a form" then click on "Button".  In the action tab, "Open a file" is selected for "Select Action" and then I chose the PDF document I want to open up. After the button has been created, I test it by clicking on it but I recive the error in the screenshot below.

Is anyone able to suggest any ideas.

Thanks.

[try67]

This is strange. Try using the "Go to a page view" command instead of "Open a file", though. When the floating window with the "Set Link" button appears, open the other PDF file, and then click that button.

[IT35600447zjzx]

Hi,

Thanks for the suggestion. I have attemted this but unfortunatly I still get the same error message as in the first post.

[try67]

Are you able to open the linked-to PDF file on its own?

[IT35600447zjzx]

Yeah I can open the the linked PDF file on its own fine with no issues.

[try67]

Can you share the two files? Also, what's your exact version of Acrobat, and OS version?

[IT35600447zjzx]

The version of Acrobat is 23.008.20555 and the OS is Windows 10 22H2. The files that I have are two plain PDFs. One of them I have called "Home Page" and the other "Page 1". Nothing is in these docmuments. Just a button link from one document to the other.

[try67]

Something to try: Go to the application's Preferences and make sure that everything under "Security (Enhanced)" is turned off.

[IT35600447zjzx]

I have unticked "Enabled Enhanced Security" and reassessed but no luck. I still get the same error message. Below is a screenshot of the setting on Security (Enhanced) on my PC.

[try67]

Try it with these files.

[IT35600447zjzx]

Thanks for sending the test files over. I have tried them but I still get the same error message.

[try67]

There is something wrong in your application, then.

Try the following:

- Disable the new Acrobat UI via the Menu button in the top-left corner.

- Run a Repair Installation from the Help menu.

[IT35600447zjzx]

I have disabled the Acrobat UI and ran a repair on the installation. But the same thing is still happening.

[try67]

Are you opening the files from your local computer, or a network drive?

[IT35600447zjzx]

I am opening this file from my local PC. 

[IT35600447zjzx]

Hi, 

My Adobe has just been updated to verson 24.001.20604 I have reaccessed and the issue is no longer occurring. Thank you for all the support you have given.