Can't complete digital signature

[carlb1503772]

In Acrobat Reader DC, I'm trying to digitally sign a document which has a clickable field. I click the field, it shows me my digital ID (certificate), I click continue, it shows me the appearance and has a big highlighted 'Sign' button. I click Sign and... nothing. No password prompt, no error message, no indication that anything has happened, no matter how many times I click Sign. I can back out, so reader isn't locked up, but the document isn't signed.

Earlier today, I had tried to sign it, but had forgotten my certificate password and had to go through the process of reinstalling my certificate. That process seemed to work correctly, the certificate shows up in the right spots, it's marked as trusted for signing, but it isn't working (and there are no error messages). Any suggestions as to how I can make this work?

[Adorobat]

Hi carlb,

As per the issue description mentioned above, you are facing issue when trying to sign a pdf a pdf, is that correct?

Try following steps:

Launch reader > click Edit > Preferences > Signatures > Creation & appeareance > More

Unchcek the box next to "use modern interface for signing documents..."

Relaunch reader and check.

Let us know how it goes.

Shivam

[carlb1503772]

OK, with that option unchecked I get an error dialog:

The Windows Cryptographic Service Provider reported an error:

Keyset does not exist

Error code: 2148073494

So I probably have a problem with the certificate or something. It's the same certificate I used before, just with a different password, but maybe something went wrong in the import process.

[Adorobat · Accepted solution]

Try the troubleshooting steps given in the following links discussing the similar issue:

Sign - Error Code: 2148073494

Signature creation error when you sign a PDF (Adobe Acrobat 8, 9 on Windows)

Let us know if you need any help.

Shivam