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Can't open Adobe Acrobat file on external drive

New Here ,
Jan 26, 2022 Jan 26, 2022

I can no longer open Adobe on my external drive.  I get a pop up that says file can not be found. see below.  I can drag the file off the external drive and drop it on my desktop and it opens fine.  

 

 

amieg73352143_0-1643235139608.png

 

[moderator corrected the subject, was "Can't open Adobe on external drive"]

 

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General troubleshooting
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LEGEND ,
Jan 27, 2022 Jan 27, 2022

Is this a secure disk? is it a WD passport disk? Mac or Windows?

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New Here ,
Jan 27, 2022 Jan 27, 2022

I am not sure what a secure disk or WD passport disk are.  The external hard drive is a Bufflo TeraStation if that helps.  I am using windows.  It is a laptop and wireless.  All the others are computers and are hard wired.  I had no issues with this until recently 

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Community Expert ,
Jan 27, 2022 Jan 27, 2022

Can you access the file via Windows Explorer? Copy or renaming, for example?

 

(FYI: google WD Passport for information on this external disk device)

 

 

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
Jan 27, 2022 Jan 27, 2022

I can access Windows Explorer, but still get the error, thisfile can not be found.   I can access all files on the hard drive except Adobe files.  

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Community Expert ,
Jan 27, 2022 Jan 27, 2022

I did ask you to access the file via Windows Explorer! Do an operation like copy the PDF file and report back. Do only this and report back.

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
Jan 27, 2022 Jan 27, 2022
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Sorry, I am not great when there are issuse on the computer.

I can copy or drag the file to my desktop

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