can't open pdf with form and Acrobat Reader consistently asking to install new version.

Forum|Forum|4 years ago
April 19, 2021
3 replies
1253 views

I am on Mac OS 11.2.3 and installed the Acrobat DC Reader version 2100120145. Every time I open PDF I am asked to install the newer version and have to click cancel 4-5 times to get rid of the warning box.

"This PDF form requires a newer version of Adobe Acrobat. Without a newer version, the form may display, but may not work properly. Some form elements might not be visible at all. If an internet connection is available, clicking OK will download and install the latest version."

I also tried to follow the steps mentioned in this post. Ran the clean, restarted, installed dc, restarted but with no success.

General troubleshooting

This topic has been closed for replies.

G

gauravm7108785417141858

Adobe Employee

Hi,

Can you please confirm if this is happening on all files or on a single file?

Thanks,

Gaurav Maheshwari

T

Test Screen Name

Legend

Just to get a little more on "how do you open the file" - are you opening it by using OPEN from the FILE menu, after starting Acrobat Reader? Rather than (for example) double clicking on the PDF in Finder or an email app?

J

justanindiangirlAuthor

Participant

I am doing double-click on the file to open. right-click -> open with Acrobat Reader doesn't work either.

As I mentioned earlier in my previous comment, if I open the file after starting Acrobat Reader, there is no error.

Bernd Alheit

Community Expert

How does you open the file? At the top of the message can you see something about Javascript?

J

justanindiangirlAuthor

Participant

I am using the desktop app. There isn't anything about JavaScript.

The attached screenshot pops up only when I open the PDF version of the form first. Normal PDFs open fine. if I open normal pdf and then form there is no message for installation.

Bernd Alheit

Community Expert

Can you share the file?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded