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A
Anonymous
January 11, 2018
Beantwortet

Can't "save as" on my new Mac

  • January 11, 2018
  • 4 Antworten
  • 48275 Ansichten

I downloaded a PDF from an email, opened it in Adobe Reader Acrobat (DC), and now when I try to save it to a particular folder, cannot because when I click on the "save as" all I get is an empty white box. I tried re-installing, but when I do the installation fails because it is already there. So I went to see how to uninstall it, and was invited to look for the CreativeCloud icon on the Apple menu bar, and it is not there.

Help, please.

      Beste Antwort von AnandSri

      Hello skytten2018

      Sorry for the delay in response to your query and apologize for the inconvenience caused. Please try the following steps mentioned below:

      1. Navigate to Edit>Preferences>General and uncheck these two options:
        1. Uncheck Show online Storage when opening files.
        2. Uncheck Show online storage when saving files.
      2. Close Acrobat and launch it again and try saving any files and see if this brings any difference.

      If the issue persists, please use the Acrobat cleaner tool to remove Adobe Reader and reboot the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Install Reader from Adobe - Adobe Acrobat Reader DC Distribution

      Let us know how it goes.

      Regards,

      Anand Sri.

      4 Antworten

      M
      MHSMusicman
      Participant
      October 18, 2023

      Thanks so much; this worked.

      W
      webs3000
      Participant
      October 4, 2022

      2022 worked using macOS Catalina v 10.15.7 using Adobe Acrobat Pro DC v 2022.002.20212 from Creative Cloud

      A
      Abanerji123
      Participant
      May 13, 2020

      I am having the same issue. Adobe does not like macs or safari for some odd reaosn. 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      May 13, 2020

      Hi Abanerji,

       

      Thank you for reaching out.

       

      As you have mentioned you are experiencing the same issue, do you get blank Save as window when trying to save the PDF? 

      If yes, please use the troubleshooting steps suggested in the following link: https://helpx.adobe.com/acrobat/kb/blank-save-as-dialog-mac.html

      Check if that helps.

       

      Let us know how it goes.

       

      Regards,

      Meenakshi

      G
      geonaru
      Participant
      July 21, 2020

      Hi, 

      I had the same issue with a newly purchased subscription to Acrobat Pro DC. After months of frustration, reinstalling and questioning if I lost my mind for not being able to execute this basic task, I found this forum and yes it worked. But the bigger question is: why shouldn't I be able to save directly to my icloud, when I'm paying a monthly fee for a fancy Acrobat subscription? I find it appaulling that after years of this problem being signaled by various users, Adobe didn't bother to fix the issue... I'll try to work this way for a while and see how annoyed I get by keep doing the extra steps, but I may just be a deal breaker for me. 

      AnandSri
      Community Manager
      AnandSriCommunity ManagerAntwort
      Community Manager
      January 18, 2018

      Hello skytten2018

      Sorry for the delay in response to your query and apologize for the inconvenience caused. Please try the following steps mentioned below:

      1. Navigate to Edit>Preferences>General and uncheck these two options:
        1. Uncheck Show online Storage when opening files.
        2. Uncheck Show online storage when saving files.
      2. Close Acrobat and launch it again and try saving any files and see if this brings any difference.

      If the issue persists, please use the Acrobat cleaner tool to remove Adobe Reader and reboot the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Install Reader from Adobe - Adobe Acrobat Reader DC Distribution

      Let us know how it goes.

      Regards,

      Anand Sri.

        A
        Anonymous
        January 31, 2018

        Hello Anand. Actually, I couldn't wait, so I followed Apple's advice and

        downloaded an older version of Acrobat Reader (from 2014 if I remember

        correctly). It works just fine.

        I will try your solution if I am ever moved to download the updated Reader.

        Thanks,

        Elizabeth

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