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Can't reinstall Acrobat Reader

New Here ,
Oct 17, 2018 Oct 17, 2018

I had to remove my acrobat reader dc for win 8 because of a trouble with some missing file. Tried to reinstall it but i couldn't do it because there's a message from the installer wizard that says there is a newer version already installed in my laptop. Tried some tools such as trace removers but it didn't work.

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2018 Oct 17, 2018

Hello Hansg,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once Adobe Reader is installed, go to help menu>click on check for updates, and install the latest patch of Adobe Reader 1

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Community Expert ,
Oct 17, 2018 Oct 17, 2018
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Adobe Employee ,
Oct 17, 2018 Oct 17, 2018

Hello Hansg,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once Adobe Reader is installed, go to help menu>click on check for updates, and install the latest patch of Adobe Reader 19.008.20074

Feel free to update this discussion if you experience any issue.

Thanks,

Anand Sri,

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New Here ,
Oct 17, 2018 Oct 17, 2018

Thank you.. problem solved!!! Saved my life!!!

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New Here ,
May 01, 2022 May 01, 2022
LATEST

It was windows 10 I had to re install. Now I need to get reader DC back.

 

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