Can't sign my pdf

New Here ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

My Adobe Reader cannot sign. When "Fill and Sign" is turned on, the "Sign" button is always gray, even if I select the space or area I want to sign (the "Sign" button is gray). I tried everything I knew and I couldn't change it.

TOPICS
PDF forms , Security digital signatures and esignatures , View PDF , Windows

Views

42

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

LATEST

Hi lirong

 

Hope you are doing well and sorry for the trouble. As described you are unable to use the fill and sign as the button is not active (Grey)

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also try to repair the installation of  the Adobe Acrobat Reader DC (Win Only) from the help menu. Go to Help > Repair Installation and reboot the computer once. 

 

If it still doesn't work, please try to reset the Acrobat Preferences as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test  user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines